Salesforce Certified Nonprofit Cloud Consultant (NPC) Exam Guide

About the Salesforce Certified Nonprofit Cloud Consultant (NPC) Exam
Audience Description: Salesforce Certified Nonprofit Cloud Consultant (NPC)
Purpose of This Exam Guide
About the Exam
Exam Outline
Recommended Training and Resources
Salesforce Certification Candidate Code of Conduct
Maintaining Your Salesforce Certification

About the Salesforce Certified Nonprofit Cloud Consultant (NPC) Exam

The Salesforce Certified Nonprofit Cloud Consultant (NPC) Exam is designed for consultants with experience designing and implementing scalable, maintainable Salesforce Nonprofit Cloud solutions that meet the business requirements of nonprofit organizations. The Consultant should understand relationships and dependencies between Nonprofit Cloud and other Salesforce products.

NOTE: Salesforce offers both integrated platform solutions and managed package products under the Salesforce for Nonprofits product suite. This exam only covers the integrated platform solution, also known as "Nonprofit Cloud" or NPC, and does not address any of the managed package products.

Audience Description: Salesforce Certified Nonprofit Cloud Consultant (NPC)

A Salesforce Certified Nonprofit Cloud Consultant (NPC) has experience designing Nonprofit Cloud solutions, and can lead the implementation of these solutions within a customer organization. The consultant has experience working with both nonprofit organizations and Salesforce applications, and has the necessary knowledge to implement solutions in common nonprofit customer scenarios.

The Salesforce Certified Nonprofit Cloud Consultant has 2 to 5 years of experience with Salesforce solutions in a nonprofit context.

A successful candidate has developed the following skills.

Nonprofit domain expertise
Experience managing implementation projects
Strong analytical and problem-solving skills
Solid understanding of data management
Solid understanding of the software development lifecycle
Solid understanding of how Salesforce solutions interact with the Nonprofit Cloud product

A candidate for this exam is expected to have experience in the following:

Common consulting practices, including solution design, troubleshooting common technical/design challenges, facilitation skills, requirements gathering, application of best practices, ability to manage project timelines and deliverables, and implementation methodologies
Implementation of all Nonprofit Cloud solution areas, including Stakeholder Management, Fundraising Management, Program Management, Case Management, Outcome Management, and Grantmaking
Implementation of Industries Common Features and other Salesforce solutions in a nonprofit context
Administration of the Salesforce Platform

Typical job roles of a Salesforce Certified Nonprofit Cloud Consultant candidate may include:

Technical Consultants
Functional Solution Consultants
Business Analysts
Salesforce Architects
Technical Leads
Salesforce Administrators at nonprofits

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Salesforce Certified Nonprofit Cloud Consultant (NPC) Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Salesforce Certified Nonprofit Cloud Consultant (NPC) Exam.

Content: 60 multiple-choice questions and up to five unscored questions
Time allotted to complete the exam: 105 minutes
Passing score: 64%
Version: Exam questions align to the Winter '25 release
Registration fee: US$200, JPY ¥30,000, plus applicable taxes as required per local law
Retake fee: US$100, JPY ¥30,000, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: Salesforce Certified Administrator Certification

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Salesforce Certified Nonprofit Cloud Consultant (NPC) Exam measures a candidate’s knowledge and skills related to the following objectives.

Nonprofit Implementation Strategy: 11%

Explain common requirements, strategies, and business processes of nonprofit organizations.
Manage an implementation project, including vision and value maps, the project management lifecycle, and business value.

Solution Design: 32%

Evaluate the appropriate Salesforce Nonprofit Cloud, Salesforce Platform, and third-party solution options to meet nonprofit customer requirements.
Align customer business processes to the data model, features, and capabilities of Salesforce Nonprofit Cloud.
Recommend when to use Industries Common Features, such as OmniStudio, Data Processing Engine, Action Plans, and Dynamic Assessments.

Nonprofit Cloud Setup: 22%

Enable features of Nonprofit Cloud and assign related permissions sets and permission set licenses.
Configure Stakeholder Management, including person accounts, relationship objects, and address management.

Nonprofit Cloud Feature Configuration: 35%

Configure Fundraising Management, including Gift Entry, Gift Commitments, Outreach Source Codes, Soft Credits, and Gift Acknowledgements.
Configure Program Management, Case Management, and Outcome Management, including Action Plans, Care Plans, and Interaction Summaries.
Configure Grantmaking, including Grantmaking Sites and features that support the Grantmaking lifecycle.

Recommended Training and Resources

As preparation for this exam, we recommend a combination of hands-on experience, training course completion, Trailhead Trails, and self-study in the areas listed in the Exam Outline section of this exam guide.

The self-study materials recommended for this exam include:

Trailmix: Prepare for your Salesforce Nonprofit Cloud Consultant (NPC) Certification

The certifications required for this exam include:

Certification: Salesforce Certified Administrator
- The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.

To review online documentation, tip sheets, and user guides, search for the topics listed in the Exam Outline section of this guide on Salesforce Help and study the information related to those topics.

Salesforce Certification Candidate Code of Conduct

At Salesforce, Trust is our #1 value. Protecting the security of Salesforce Certifications is up to all of us. As a participant in the Salesforce Certification Program, you’re required to review and accept the terms of the Salesforce Certification Program Agreement and Code of Conduct at the beginning of each exam.

Maintaining Your Salesforce Certification

One of the benefits of holding a Salesforce Certification is always being up to date on new product releases. You’ll be required to complete the Salesforce Certified Administrator certification maintenance module on Trailhead once a year.

Don’t let your hard-earned certification expire! If you don't complete all maintenance requirements by the due date, your certification will expire.

Bookmark these useful resources for maintaining your certifications.

Salesforce Certified Nonprofit Cloud Consultant (NPC) Exam Guide

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