Salesforce Certified Platform Foundations Exam Guide

About the Salesforce Certified Platform Foundations Exam
Audience Description: Salesforce Certified Platform Foundations
Purpose of This Exam Guide
About the Exam
Exam Outline
Recommended Training and Resources
Salesforce Certification Candidate Code of Conduct
Maintaining Your Salesforce Certification

About the Salesforce Certified Platform Foundations Exam

The Salesforce Certified Platform Foundations Exam is for candidates who may be new to the Salesforce ecosystem and have an interest in understanding and using the Salesforce Customer 360 Platform. Salesforce Certified Platform Foundations candidates desire to learn the Salesforce Platform and common business use cases. They are interested in gaining experience in Salesforce and may want to explore a Salesforce career or may be on the path to becoming a Salesforce Certified Professional. Candidates should have a fundamental awareness of how an integrated CRM platform solves the challenge of connecting departments and customer data. Candidates should be familiar with Salesforce as a user or a learner and interested in assisting with fundamental functionality in the current version of Salesforce. Understanding reporting, user administration, sharing, customization, and data management at a foundational level is beneficial.

Audience Description: Salesforce Certified Platform Foundations

Salesforce Certified Platform Foundations candidates typically have up to 6 months of Salesforce user experience. Additionally, candidates should have a foundational knowledge of Salesforce's core capabilities and should be able to navigate Salesforce. The Salesforce Certified Platform Foundations Exam is for individuals who want to demonstrate knowledge, skills, or experience in the following areas.

How the CRM platform solves the challenge of connecting departments and customer data
Types of business challenges that can be solved by Salesforce Customer 360
Key Salesforce Platform terms
Fundamental functionality in the current version of Salesforce at a foundational level, such as requirements gathering, reporting, security, sharing, customization, and data management

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Salesforce Certified Platform Foundations Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

About the Exam

Here are details about the Salesforce Certified Platform Foundations Exam.

Content: 40 multiple-choice questions and up to five unscored questions
Time allotted to complete the exam: 70 minutes
Passing score: 62%
Version: Exam questions align to the Winter '25 release
Registration fee: US$75, JPY¥10,000, plus applicable taxes as required per local law
Retake fee: Free
Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: None

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

Exam Outline

The Salesforce Certified Platform Foundations Exam measures a candidate’s knowledge and skills related to the following objectives. Candidates should have an interest in understanding and using the Salesforce Customer 360 Platform, and an interest in assisting with fundamental functionality in the current version of Salesforce at the foundational level. Salesforce Platform Foundations candidates should have an awareness of how a CRM platform solves the challenge of connecting departments and customer data and an understanding of how types of business challenges can be solved by using Salesforce.

Recommended Training and Resources

As preparation for this exam, we recommend a combination of hands-on experience, training course completion, Trailhead Trails, and self-study in the areas listed in the Exam Outline section of this exam guide.

The study materials recommended for this exam include:

To review online documentation, tip sheets, and user guides, search for the topics listed in the Exam Outline section of this guide on Salesforce Help and study the information related to those topics.

Salesforce Certification Candidate Code of Conduct

At Salesforce, Trust is our #1 value. Protecting the security of Salesforce Certifications is up to all of us. As a participant in the Salesforce Certification Program, you’re required to review and accept the terms of the Salesforce Certification Program Agreement and Code of Conduct at the beginning of each exam.

Maintaining Your Salesforce Certification

There's no required maintenance for the Salesforce Certified Platform Foundations certification at this time. Continued learning is encouraged through the Trailblazer Community, Trailhead, and Trailhead Academy.

Bookmark these useful resources for maintaining your certifications.

Salesforce Certified Platform Foundations Exam Guide

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