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Salesforce Certified Slack Administrator Exam Guide

Contents

About the Salesforce Certified Slack Administrator Exam
Audience Description: Salesforce Certified Slack Administrator
Purpose of This Exam Guide
About the Exam
Exam Outline
Recommended Training and Resources
Salesforce Certification Candidate Code of Conduct
Maintaining Your Salesforce Certification

 

About the Salesforce Certified Slack Administrator Exam

The Salesforce Certified Slack Administrator Exam is designed for individuals who have the knowledge and skills to configure Slack and leverage features and functionality that enhance communication and productivity within an organization. The program encompasses the breadth of features and functionality available to end users, as well as the configuration and management of administrator settings in Slack.

 

Audience Description: Salesforce Certified Slack Administrator

Salesforce Certified Slack Administrator candidates should have the knowledge and skills necessary to implement, configure, and manage Slack. Candidates should be comfortable recommending policies, settings, and features for a variety of use cases across different Slack plans. Candidates should also have knowledge, skills, and experience in the following areas.

  • Admin roles
  • Slack architecture
  • User provisioning
  • Settings and policies
  • Channel structure
  • App approval processes
  • Data security
  • Process design
  • User adoption

Additionally, candidates should have 6 or more months of experience as a Slack Administrator and should be able to successfully perform the tasks outlined in the Exam Outline section of this guide.

 

Purpose of This Exam Guide

This exam guide is designed to help you prepare for the Salesforce Certified Slack Administrator Exam. This guide provides information about the target audience, the recommended training and documentation, and a complete list of exam objectives. Salesforce highly recommends a combination of on-the-job experience and self-study to maximize your chances of passing the exam.

 

About the Exam

Here are details about the Salesforce Certified Slack Administrator Exam.

  • Content: 60 multiple-choice/multiple-select questions and up to five unscored questions
  • Time allotted to complete the exam: 90 minutes
  • Passing score: 65%
  • Version: Exam questions align to the Summer '24 release
  • Registration fee: US$200, JPY 30,000, plus applicable taxes as required per local law
  • Retake fee: US$100, JPY 30,000, plus applicable taxes as required per local law
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; find more information on scheduling an exam here.
  • References: No hard-copy or online materials may be referenced during the exam.
  • Prerequisite: None

This exam may contain up to five additional unscored questions to gather performance data. Unscored questions are randomly integrated and have no impact on your final exam result.

 

Exam Outline

The Salesforce Certified Slack Administrator Exam measures a candidate’s knowledge and skills related to the following objectives.

Fundamentals: 9%

  • Summarize the key privileges and responsibilities of each Slack user role.
  • Identify the unique features of each Slack paid plan.
  • Identify the common responsibilities of Slack Admin and Owner roles.
  • Identify workspace and org-level settings and dashboards.

Workspace Administration: 9%

  • Determine when to create a workspace to meet the needs of an organization.
  • Manage the workspace creation and approval process.
  • Choose a workspace visibility setting that meets the needs of the members and organization.
  • Prepare an Enterprise Grid design that meets the needs of the members and organization.
  • Recommend how to consolidate workspaces.

Channel and User Group Administration: 28%

  • Set up and administer Slack channels.
  • Recommend when to use a channel, a direct message (DM), or a group DM.
  • Recommend when to use a public or private channel.
  • Recommend when to use multi-workspace channels.
  • Administer channel posting permissions.
  • Given a business case, recommend when to share a channel with an outside organization.
  • Demonstrate how to manage connections, channels, and DMs with outside organizations.
  • Establish channel-naming guidelines and set recommended prefixes to meet the needs of an organization.
  • Administer policies to manage the status or state of channels (for example, delete, archive, and convert).
  • Recognize when to use and how to set up Slack user groups.

User Lifecycle Management: 14%

  • Implement the best authentication option based on the Slack plan and an organization's requirements.
  • Recommend a process for new account creation for different use cases.
  • Recommend when to use a system for cross-domain identity management (SCIM) versus just-in-time (JIT) to provision users.
  • Recommend a process for getting new users into the right workspace(s) and channels.
  • Demonstrate the two ways full member accounts can be deactivated (manual deactivation versus SCIM deprovisioning).
  • Create a guest user request and approval process.

App Administration: 10%

  • Summarize the value of interoperability for decision makers and end users.
  • Use Workflow Builder to automate routine tasks and manual business processes.
  • Understand the App installation process.
  • Set up and manage an app-approval process.

Security: 15%

  • Identify Slack product security features and settings to meet an organization's security needs.
  • Describe how Slack prioritizes security governance, risk management, and compliance and identify examples of each.
  • Describe product features that manage access and mobile devices to meet specific business needs.
  • Recommend product features that protect and manage sensitive data to meet specific business needs.
  • Recommend product features that govern information to meet specific business needs.
  • Recommend when to audit user activity in Slack.

Enabling Slack Success: 15%

  • Develop a vision and identify goals for Slack at an organization.
  • Use the analytics dashboard to track Slack usage.
  • Make recommendations based on analytics data (for example, channel archival, work with Slack Champions, publish a Slack etiquette guide).
  • Build a Slack team to maintain a workspace or org based on best practices.
  • Enable admins to promote Slack as the Digital HQ for their organization.
  • Promote ongoing member enablement and engagement with specific programs and resources.

 

Recommended Training and Resources

As preparation for this exam, we recommend a combination of hands-on experience, training course completion, Trailhead Trails, and self-study in the areas listed in the Exam Outline section of this exam guide.

The self-study materials recommended for this exam include:

To review online documentation, tip sheets, and user guides, search for the topics listed in the Exam Outline section of this guide on Salesforce Help and study the information related to those topics. 

 

Salesforce Certification Candidate Code of Conduct

At Salesforce, Trust is our #1 value. Protecting the security of Salesforce Certifications is up to all of us. As a participant in the Salesforce Certification Program, you’re required to review and accept the terms of the Salesforce Certification Program Agreement and Code of Conduct at the beginning of each exam.

 

Maintaining Your Salesforce Certification

One of the benefits of holding a Salesforce Certification is always being up to date on new product releases. You'll be required to complete the Salesforce Certified Slack Administrator certification maintenance module on Trailhead once a year.

Don’t let your hard-earned certification expire! If you don't complete all maintenance requirements by the due date, your certification will expire. 

Bookmark these useful resources for maintaining your certifications.

 
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