Trailhead Academy Cancellation & Reschedule Policy

Instructor-led Courses

Cancellations & Reschedules

Instructor-led training cancellation and reschedule requests must be submitted 14 calendar days prior to the first day of the course to avoid a cancellation fee. Any cancellations and reschedules received after this date, in Salesforce's sole discretion, may be subject to a charge of 50% of the purchase price, and no-shows or day-of cancellations may be assessed the full purchase price. 

To cancel your course registration or request assistance with reschedules, please follow the steps in the Trailhead Academy Instructor-led Courses FAQ.

Waitlist Cancellations

Registrants who are on a waitlist for an instructor-led training will be automatically enrolled in the training if space becomes available. Registrants who are moved off of a waitlist and automatically enrolled in a training have 5 calendar days to cancel without incurring a fee, after which the standard cancellation policy described above applies.

To cancel your course registration or request assistance with reschedules, please follow the steps in the Trailhead Academy Instructor-led Courses FAQ.

*Fees not applicable to Signature customer virtual ILT registrations

Substitutions

Attendee substitutions to course registration are granted at no additional charge. Substitutions must be submitted one business day prior to the course start date. Please log a case with the course name and dates, the full name of the new attendee, and email address.

Private Training

Cancellations & Reschedules

Instructor-led Courses offered in a private format must be cancelled or rescheduled at least 30 days prior to the first day of the course to avoid a cancellation fee. Any cancellations after that are subject to a fee as detailed below:

• more than 30 calendar days notice – 0%
• 30 – 14 calendar days notice – 20%
• 13 – 7 calendar days notice – 50%
• less than 7 calendar days and same-day cancellation or no-show – 100%

To cancel, please log a case. These details can also be found in the Product Terms of your signed Order Form.
 

Cancellation Fees

Please note, all fees apply without exception to payment type. Cancellation, reschedule, and no-show fees cannot be applied toward future training events. 
 

Course Cancellations by Salesforce

Salesforce reserves the right to cancel any learning event due to insufficient enrollment by providing notice at least 7 calendar days prior to the scheduled start date.

In the event of cancellation by Salesforce:

• You may elect to receive a full refund of registration fees paid or credit toward alternative course(es)
• Salesforce will not be responsible for non-refundable transportation, lodging, or other costs related to a cancelled course.
• If cancellation is due to circumstances beyond reasonable control, (e.g. weather, natural disaster), you are entitled to a credit equal to your purchase amount to be used towards a Salesforce Instructor-Led Training within three months of the original start date of your learning event. You will receive an automated email from us letting you know your course has been canceled.