Salesforce Instructor-led Training Cancellation Policy

Salesforce Instructor-Led Training Cancellation Policy outlines cancellation deadlines and fees, step-by-step self cancel and reschedule process for Virtual Public Training, and Private Training cancellation and rescheduling information.

1. Virtual Public Training Cancellation Policy

Instructor-led Virtual Public training cancellations must be initiated 14 calendar days prior to the first day of the course to avoid a cancellation fee. Any cancellations and reschedules received after this date, in Salesforce's sole discretion, may be subject to a charge of 50% of the purchase price, and no-shows or day-of cancellations may be assessed the full purchase price. 

To cancel your course registration or request assistance with reschedules, please follow the steps below or log a case for further assistance. 

*Fees not applicable to Signature customer Virtual ILT registrations.

Changing Your Training Date

There is no direct reschedule option for Virtual Instructor-led Training (VILT). To change your course date, cancel your current registration and re-register for an available date through the Trailhead Academy self-service flow, outlined below. 

After your cancellation is confirmed, you will have an option to browse the Trailhead Academy Course Catalog to select and register for another upcoming course. 

Need help? Log a case for assistance. Support available Monday through Friday, excluding Holidays. 

For Private Training changes, follow the instructions here. 

Cancellation & Reschedule Flow for Virtual Public Training

1. Navigate to the My Dashboard page.

2. Under the My Dashboard menu, choose Training.

3. Locate your session within the “Upcoming” tab.

4. Click Cancel, then verify your choice in the pop-up modal.

5. Browse Trailhead Academy Course Catalog to find alternative dates or explore other training options. 

6. Check your email for a cancellation confirmation. 

2. Private Training Cancellation Policy

Instructor-led Courses offered in a private format must be cancelled or rescheduled  via support case at least 30 days prior to the first day of the course to avoid a cancellation fee. Any cancellations after that are subject to a fee as detailed below:

• more than 30 calendar days notice – 0%
• 30 – 14 calendar days notice – 20%
• 13 – 7 calendar days notice – 50%
• less than 7 calendar days and same-day cancellation or no-show – 100%

To cancel, please log a case. These details can also be found in the Product Terms of your signed Order Form.
 

3. Waitlist Cancellations

Registrants on an Instructor-Led Training waitlist are automatically enrolled when a seat becomes available. Once enrolled, they have 5 calendar days to cancel without a fee. After that, the standard cancellation policy applies. 

To cancel your course registration follow the self-service cancellation flow or log a case for assistance. 

*Fees not applicable to Signature customer Virtual ILT registrations.

4. Substitutions

Attendee substitutions to course registration are granted at no additional charge. Substitutions must be submitted one business day prior to the course start date. Please log a case with the course name and dates, the full name of the new attendee, and email address.

5. Cancellation Fees

Please note, all fees apply without exception to payment type. Cancellation, reschedule, and no-show fees cannot be applied toward future training events. 

Virtual Public Training: 

• more than 14 calendar days notice – 0%
• 13 -1 day notice- 50% 
• no-show or day-of cancellation - 100%
  • *Fees not applicable to Signature customer Virtual ILT registrations.

Private Training: 

• more than 30 calendar days notice – 0%
• 30 – 14 calendar days notice – 20%
• 13 – 7 calendar days notice – 50%
• less than 7 calendar days and same-day cancellation or no-show – 100%

6. Training Cancellations by Salesforce

Salesforce reserves the right to cancel any training session due to insufficient enrollment. In such cases, Salesforce will provide notice at least 7 calendar days in advance for courses and 2 calendar days in advance for workshops, prior to the scheduled start date. 

In the event of cancellation by Salesforce:

• You may elect to receive a full refund of registration fees paid or credit toward alternative course(es)
• Salesforce will not be responsible for non-refundable transportation, lodging, or other costs related to a cancelled course.
• If cancellation is due to circumstances beyond reasonable control, (e.g. weather, natural disaster), you are entitled to a credit equal to your purchase amount to be used towards a Salesforce Instructor-Led Training within three months of the original start date of your learning event. You will receive an automated email from us letting you know your course has been canceled.

Additional Resources: 
Trailhead Academy Instructor-led Training FAQ