Trailhead Academy Discounts for Premier and Signature Customers

Salesforce Success Plans are designed to help customers get the most out of their Salesforce investment through expert guidance, training, and support. As part of this offering, customers with a Premier or Signature Success Plan receive exclusive training benefits, including discounts on virtual instructor-led courses, workshops, and certification exam vouchers.

Read below to learn more about these training benefits including discount eligibility, registration, and more.

Success Plan Training Offering Overview

Premier and Signature Success Plan customers are entitled to training benefits including discounts on virtual courses and certification exam vouchers, and exclusive access to workshops. See eligibility by product below.

*Please note, Signature and Premier Success Plan training discounts are only available to licensed users of Salesforce products with an active Signature Success Plan, and apply exclusively to virtual courses marked Delivered by Salesforce.

Eligibility Requirements:

• You must hold a valid Salesforce license in a production org associated with the Signature Success Plan (e.g., CRM, Commerce Cloud, Marketing Cloud).
• Your work email address must be linked to your Trailblazer account, which is also tied to your Salesforce license. This allows you to authenticate as a Signature or Premier Success Plan user.

Applying Success Plan Certification Discount 

For more information on how to request certification exam vouchers, please reference Certification Exam Voucher Purchases.

Register with your Success Plan Training Discount

To register with your customer discount, note the following:

• If you have multiple accounts, make sure you log in with the work email associated with your active license.
• At checkout, Signature customers should choose the 35% Signature Discount option — this will automatically apply your full 100% discount to virtual Instructor-led courses.
• If your discount does not appear, follow the process below to validate eligibility.

Follow the steps below to register for a course:

1. Navigate to the Trailhead Academy catalog.
2. Select Get Started and log in using your Salesforce credentials. If you do not have an account, sign up for your Trailblazer Account here.
   1. If multiple accounts exist, log in with the work email tied to the active license. On the discount screen, select 35% Signature Discount—this will apply the full 100% discount to virtual Instructor-led courses.
   2. Salesforce license holders, please use the Salesforce method to log in to your Trailblazer Account.
   3. Tableau or MuleSoft license holders, please use the Email method to log in with your Trailblazer Account and enter the email address associated with these accounts.
   4. New to Trailhead Instructor-led Training? Check out this Trailhead Experience Guide.
3. Need to switch accounts?
   1. Click the profile icon located in the top right of the screen
   2. Click Change Account
   3. Select the desired account in the Account Picker popup
4. Search for the course you’d like to enroll in.
   1. Note, customers can only have one active registration per course.
5. From the My Cart page, review your registration details:
   1. For Trailblazer Information, your First Name, Last Name, and Email fields will be pre-populated you can select Continue to Payment.
   2. For Payment Information, enter your payment method (if applicable) and select Continue to Billing.
      1. Respective discounts will automatically be applied.
      2. If the discount does not appear, click “Are you eligible for company discounts?” at checkout and select “Get Verification Code” to validate eligibility.
   3. For Billing Information, enter your billing details (if applicable) and select Review Order.
6. To complete a registration, review the order, acknowledge the statement, and select Place Order.
7. After completing your registration, you’ll receive a confirmation email with your course registration details.

Commerce Cloud

If you are a Commerce Cloud user and the discount does not reflect during checkout, your account manager administrator should follow the below steps. If you’re unsure who your Account Manager Administrator is, please contact your Customer Success Manager (CSM) or log a case for assistance.

1. Confirm the user exists within Account Manager.
   1. If the user does not exist, Create a User Account in B2C Commerce and ensure the user is assigned to an organization with a realm.
   2. If the user exists, verify the Organization where the user exists includes at least one realm with a Signature Success contract. If no realms with a Signature Success Plan contract exist, you have two options:
      1. Add user to an organization with realms, review Edit a User Account in B2C Commerce.
      2. Add realms to your Organization, following the steps below. Please note, that admin access is required to complete these steps.
         1. Navigate to Account Manager and log in.
         2. Select the Organization tab and select the Organization you would like to edit
         3. Go to Assigned Realms and select the realm that you want to add to the Organization
         4. Scroll to the bottom of the page and press Save
   3. If the account where the user exists includes realms, log a case for assistance. Be sure to include the number of organizations that exist within your Account Manager.

Need help? Please log a case.