Trailhead Authentication and Discounts

Training and Certification Discounts

Salesforce offers some training and certification discounts to eligible customers. Eligible customer will see discounts applied at checkout when registering for Trailhead Academy courses or when requesting bulk certification vouchers. Eligibility and discount amounts vary by customer type as shown below.

*Please note, Premier and Signature Success Plan training discounts are only available to licensed users of Salesforce products with an active Premier and/or Signature Success Plan, and apply exclusively to virtual Instructor-led courses marked Delivered by Salesforce. For additional Signature and Premier discount information please reference this knowledge article.  

For details on requesting discounted bulk certification vouchers, please refer to this knowledge article.

Eligibility Requirements

To ensure your training discount applies, you must:

• Hold a valid Salesforce production license (e.g., CRM, Commerce Cloud, Marketing Cloud).
• Have a work email address linked to your Trailblazer account, which is also tied to your Salesforce license. This authenticates you as a Signature or Premier Success Plan user.

Registering with your Training Discount

Follow the steps below to register for a course and apply your discount:

1. Navigate to the Trailhead Academy catalog.
2. Select Get Started and log in or if you don’t have an account, sign up for a Trailblazer Account.
   1. If multiple accounts exist, log in with the work email tied to the active license. On the discount screen, select 35% Signature Discount—this will apply the full 100% discount to virtual Instructor-led courses.
   2. Salesforce license holders, please use the Salesforce method to log in to your Trailblazer Account.
   3. Tableau or MuleSoft license holders, please use the Email method to log in with your Trailblazer Account and enter the email address associated with these accounts.
3. Need to switch accounts?
   1. Click the profile icon located in the top right of the screen
   2. Click Change Account
   3. Select the desired account in the Account Picker popup
4. Search for the course you’d like to enroll in.
5. From the My Cart page, review your registration details:
   1. For Trailblazer Information, your First Name, Last Name, and Email fields will be pre-populated you can select Continue to Payment.
   2. For Payment Information, enter your payment method (if applicable) and select Continue to Billing.
      1. Respective discounts will automatically be applied.
      2. If the discount does not appear, click “Are you eligible for company discounts?” at checkout and select “Get Verification Code” to validate eligibility.
   3. For Billing Information, enter your billing details (if applicable) and select Review Order.
6. To complete a registration review the order, acknowledge the statement and select Place Order.
7. After completing your registration, you’ll receive a confirmation email with your course registration details.

Commerce Cloud

If you are a Commerce Cloud user and the discount does not reflect during checkout, your account manager administrator should follow the below steps. If you’re unsure who your Account Manager Administrator is, please contact your Customer Success Manager (CSM) or log a case for assistance.

1. Confirm the user exists within Account Manager.
   1. If the user does not exist, Create a User Account in B2C Commerce and ensure the user is assigned to an organization with a realm.
   2. If the user exists, verify the Organization where the user exists includes at least one realm with a Signature Success contract. If no realms with a Signature Success Plan contract exist, you have two options:
      1. Add user to an organization with realms, review Edit a User Account in B2C Commerce.
      2. Add realms to your Organization, following the steps below. Please note, that admin access is required to complete these steps.
         1. Navigate to Account Manager and log in.
         2. Select the Organization tab and select the Organization you would like to edit
         3. Go to Assigned Realms and select the realm that you want to add to the Organization
         4. Scroll to the bottom of the page and press Save
   3. If the account where the user exists includes realms, log a case for assistance. Be sure to include the number of organizations that exist within your Account Manager.

Need help? Please log a case.