After Merging My Trailhead Accounts — What Happens to My Certifications?

If you recently merged Trailhead accounts and your certifications haven't transferred to the surviving account, this article explains what to expect and how to resolve missing certifications or a failed merge.

What Should Happen After a Merge

After a successful account merge, your Salesforce certifications should be visible on your Trailblazer profile within 24 hours. Trailhead badges, points, and ranks also transfer to the surviving account.

If Your Certifications Are Missing After the Merge

1. Confirm the merge completed. Log in to the surviving account and check that your Trailhead badges are visible.

2. Wait 24 hours. Certification sync is not immediate.

3. Check your Trailblazer profile at trailblazer.salesforce.com/credentials/certification.

4. Confirm your certification display setting is set to public — go to your Trailhead Academy Account and check the Certification Privacy section.

5. Clear your browser cache and reload the page.

6. If certifications are still missing after 24 hours, open a support case with the Agent in Salesforce Help. 
   
   Include:

• •  The email addresses of both accounts that were merged

  •  Screenshot of the surviving account showing badges visible

  •  Screenshot of your Trailblazer profile showing certifications missing

If the Merge Failed Partway Through

If the merge did not complete and certifications are missing from both accounts:

• Do not attempt another merge.

• Open a support case immediately. Include both account email addresses and describe what happened during the merge.
  
  

Related Articles

• Trailhead Self-Service Account Merge

• Verify Your Salesforce Certification Status

• Display Your Salesforce Certifications