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            Add a Telephony Connection

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            3. Quickstart Your Einstein Generative AI Solution

            Add a Telephony Connection

            Add a new Telephony connection to your agent.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions, and Salesforce Voice add-ons.
            User Permissions Needed  
            To build and manage Service Agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application
            1. From the Agentforce Agents Setup page, launch your agent in Agentforce Builder.
            2. If not already enabled, turn on the new Connections panel experience on the Connections tab.
              The connection panel with Turn It On highlighted
            3. From the Connections tab, click New.
            4. Select Telephony and click Add to Agent.
            5. Review the recommendations for optimizing the agent for voice and click Yes, Optimize for Voice to add the telephony connection.

            The telephony connection optimizes the agent for handling voice calls using your telephony solution.

            See Also

             
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