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Feature Degradation | Agentforce Voice Read More
Agentforce and Einstein Generative AI
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            Access Agentforce Studio and the New Agentforce Builder

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            Access Agentforce Studio and the New Agentforce Builder

            The Agentforce Studio app is the home of the new Agentforce Builder and a central hub for building, testing, and monitoring your agents. By default, Agentforce Studio is available in the App Launcher to all users in orgs with access to Agentforce. Each feature within Agentforce Studio requires its own permissions.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.

            To access the new Agentforce Builder, from the App Launcher, find and select Agentforce Studio, and then click Agents. All users with access to Agentforce Studio can see the Agents tab. To see the Agents list view and access Agentforce Builder:

            Tip
            Tip Because the new Agentforce Builder lives outside of Setup, you can empower users across your business to build agents without granting admin-level permissions—just assign the Manage AI Agents permission.

            To manage user access to the Agentforce Studio app, manage user profile assignments for the app in Lightning App Builder.

            Troubleshooting Access to Agentforce Studio

            If the Agentforce Studio app isn’t visible to you or another user, try these troubleshooting steps.

            • Verify the visibility and settings for the app in Lightning App Builder.
              • App Manager list view: In the row for Agentforce Studio, make sure that the app is visible in Lightning Experience.
              • App Settings | Navigation Items: Make sure that Agentforce Studio is a selected item.
              • App Settings | User Profiles: Make sure that the user’s profile is a selected profile.
            • From the App Menu page in Setup, verify that the app is visible in the App Launcher. If the app is listed as Hidden in App Launcher, select Show in App Launcher.
            • Verify the visibility settings for the user’s profile. From the Profiles page in Setup, select the user’s profile.
            • Explore Agentforce Builder
              Agentforce Builder is where you build, customize, and test predictable, context-aware agents. Learn about the intuitive text editor interface, built-in AI assistance, and more.
            • Explore the Legacy Agentforce Builder
              The Legacy Agentforce Builder is a visual workspace for creating, customizing, and managing agents that support both employee and customer use cases. Use the builder to create agents for helpdesk, deal support, or product assistance and define how they communicate and perform actions. The builder provides a unified workspace for streamlined configuration and testing.
             
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