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            Set Up Connections in Agentforce Builder

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            3. Quickstart Your Einstein Generative AI Solution

            Set Up Connections in Agentforce Builder

            To get started with deploying your agent to channels, add connections to it. Each connection includes behind-the-scenes instructions that help an agent reason and respond for one or more channels. Each connection contains adaptive response formats that help your agent structure responses and deliver multimedia content, such as images, buttons, links, and videos. You can find adaptive response formats and other settings, including the Omni-Channel flows that route conversations to and from an agent, in your connection settings.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
            User Permissions Needed  
            To build and manage agents: Manage AI Agents AND the required permissions for your agent type

            Before you begin, create an agent and turn on the required features for your channels.

            Currently, you can add the Messaging connection and Enhanced Chat v2 connection to Agentforce Service agents in the new Agentforce Builder.

            1. From the App Launcher, enter Agent, and then select the Agentforce Studio app.
            2. On the Agents tab, click the name of your agent.
            3. On the Explorer panel, click Plus icon. Then select Add Connection.
            4. On the Add Connections window, select one or more connections. Then, click Add to Agent.
              You only see the connections available for your agent. For more information about each connection, see Standard Agent Connection Reference.
            5. To complete setup for a connection, select its name on the Explorer panel.

            After you complete setup for a connection, you can test it by chatting with your agent on the connected channel.

             
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