Test and improve your agents. To track the events and user messages sent in an agent
conversation, turn on enhanced event logging. Use this conversation data to help troubleshoot
agent issues. For more comprehensive testing, generate and test batches of utterances in
Agentforce Testing Center.
Note Beginning in April 2026, agent topics are now called subagents. There are no
changes to functionality. During this transition, you may see a mix of the new and previous
terms in our documentation.
Enable Enhanced Event Logs Event logs capture the events and user messages in an agent session to help you test and troubleshoot your agent. In supported agent types, enable enhanced event logs to store conversation data and view all session activity in one place. Without enhanced event logs user messages sent to the agent aren't included in the event logs although the message event is still included.
Preview and Test in Agentforce Builder Testing your agent is an essential step in creating an agent that you can trust. With Agentforce Builder, you have a few ways to test your agent and tools ready to help you understand the test results and make changes.
Agentforce Testing Center Build confidence in your AI agents and deliver seamless, effective interactions with thorough testing. Easily generate custom test scenarios and leverage our expert evaluation tools to assess response accuracy, conversation quality, subagent recognition, action execution, and knowledge retrieval. Identify issues early and fine-tune your agent’s behavior with precision.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
