Retrieves an engagement topic’s ID and object name for the current messaging session. The engagement topic is used to connect between a messaging session and a service appointment.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition. |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
| API Name | GetEngagementTopicsForFieldService |
| Reference Action | getEngagementTopics |
| Does this action execute one or more prompt templates? | No |
| Required Setup | Set Up Autonomous Scheduling |
If you remove this action from the Appointment Management for Field Service topic, you can’t view conversations in the Agentforce Scheduling Supervisor View.
See Considerations for Autonomous Scheduling for Field Service.
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