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            Agentforce IT Service | Create Problem Root Cause Summary

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            Agentforce IT Service | Create Problem Root Cause Summary

            Creates a root cause summary for a problem based on related and similar records, past problems, configuration items, knowledge articles, and activities. This helps problem managers understand and record the reasons for the issue, serves as grounding data for other agent actions, and helps the team prevent similar issues in the future.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name CreateProblemRootCauseSummary
            Reference Action Type Prompt Template
            Reference Action Create Problem Root Cause Summary
            Does this action execute one or more prompt templates? Yes
             
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