Creates a rich-text summary of a public complaint record.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with the Agentforce for Public Sector add-on or included
in Public Sector for Agentforce 1 Service Edition. Requires each user to have the
Agentforce for Public Sector add-on to access the action.
Summarize Public Complaint (pss_agent__SummarizePublicComplaint)
Does this action execute one or more prompt templates?
Yes
Summarize Public Complaint Prompt Template
This action uses the Summarize Public Complaint prompt template to get a rich-text summary of
a complaint. The summary includes an overview of the complaint, the name of the complainant, the
resolution priority, key contacts, and a list of missing fields, supporting documents, and
recent activities.
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