Standard adaptive response formats are included with standard connections and are built
to work with specific channels, interfaces, or apps.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with Foundations, or Agentforce 1 or Einstein
1 Editions
Adaptive Response Format: Rich Link Response A rich link response is a web page link with a title and image. Currently, rich link response is available for Agentforce Service Agent only.
Adaptive Response Format: Rich Choice Response A rich choice response is a question with a list of records specific to the end-user. Currently, rich choice response is available for Agentforce Service Agent only.
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