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Agentforce and Einstein Generative AI
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          Agent Actions

          Agent Actions

          Actions are how agents get things done. Agents include a library of actions, which are the tools an agent can use to do its job. For example, if a user asks an agent for help with writing an email, the agent first selects a subagent, then it launches an action that drafts and revises the email and grounds it in relevant Salesforce data.

          Required Editions

          Available in: Lightning Experience
          Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
          • Common User Access for Standard Agent Actions
            Learn about the permissions required for users to run many standard agent actions.
          • Add an Action to a Subagent from the Asset Library
            Add standard actions to your agent to start handling common business use cases quickly, or create custom actions tailored to your business needs. When you add these actions to an agent, the agent gets its own, independent copy. Changes to template actions within the asset library aren't automatically synced to subagents and actions within your agent. Changes made to one agent's actions don't affect another agent's subagents or actions.
          • Create a Custom Action
            You can create a custom action from the asset library or from within an agent in Agentforce Builder. When you create an action from the asset library, it’s available to add to multiple agents and versions. When you create an action from within an agent in Agentforce Builder, it’s available only to that agent.
          • Agent Actions in the Legacy Builder
            Create and manage actions in the legacy Agentforce Builder.
          • Editing Standard Agent Action Reference Actions
            Customize the behavior of some standard agent actions by editing the underlying flow or prompt template.
          • Explore Standard Agent Actions
            Learn all about the agent actions Salesforce provides out of the box in our comprehensive reference library.
           
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