Answers a user’s questions about a voice or video call based on the contents of the call
transcript. For example, if the user enters, “What was the customer sentiment on the call?” in the
Einstein panel, the action delivers an answer based on the customer’s language in the call
transcript.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with an Agentforce or Einstein for Sales, Service,
Platform, or Industry add-on and Einstein Conversation Insights. Requires each user
to have the Agentforce or Einstein add-on to access the action.
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