Gets intelligence information about a voice or video call, including any insights and a
conversation summary if one is available.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with an Agentforce or Einstein for Sales, Service,
Platform, or Industry add-on and Einstein Conversation Insights. Requires each user
to have the Agentforce or Einstein add-on to access the action.
User Permissions Needed
To use Einstein Conversation Insights:
Sales Engagement Conversation Insights, Sales Cloud Bundle Included, Einstein
Conversation Insights Included, OR Conversation Insights for Sales permission set
This feature requires access to video or voice call records.
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