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            Sales | Log a Call

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            Sales | Log a Call

            Logs a call with a customer as a task, which can include additional details about the call, such as the date, time, and purpose. The logged call appears in the seller’s Activity Timeline.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with an Agentforce or Einstein for Sales, Service, Platform, or Industry add-on. Requires each user to have the Agentforce or Einstein add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name LogACall
            Reference Action Type Standard Action
            Reference Action

            Log a Call

            (logACall)
            Does this action execute one or more prompt templates? No

            Considerations

            • You can’t log future-dated calls.
             
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