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            Field Service | Refine Post-Work Summary for Field Service

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            Field Service | Refine Post-Work Summary for Field Service

            Refines and adds information to a summary of a Salesforce work order record, based on user utterance.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce or Einstein for Field Service or Industry add-on or included in Einstein 1 Edition or Agentforce 1 Edition for Field Service. Requires each user to have the Agentforce or Einstein for Field Service or Industry add-on to access the action.
            User Permissions Needed
            To use agent actions for Field Service: Access Subagents and Actions for Field Service
            See Common User Access for Standard Agent Actions.
            API Name RefinePostWorkSummary
            Reference Action Type Standard Action
            Does this action execute one or more prompt templates? Yes
            Required Setup Einstein for Field Service

            Refine Post-Work Summary for Field Service and Prompt Templates

            The Refine Post-Work Summary for Field Service agent action uses an internal-only prompt template.

             
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