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            Scheduler | List Appointments for Scheduler

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            Scheduler | List Appointments for Scheduler

            Get service appointments for a specific date and returns the appointment IDs.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Foundations or Agentforce 1 Editions
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name GetServiceAppointments
            Reference Action Type Flow
            Reference Action lstAppts
            Does this action execute one or more prompt templates? No

            Considerations

            • Appointments are listed for a verified user.
            • Verified users can only view their own service appointments with status "None" or "Scheduled".
            • The appointment subagent that’s entered is matched exactly with the subagent marked on the appointment.
            • For contacts, service appointments with the same contact ID are displayed.
            • The scheduled start time of the appointments is shown in the time zone of the service territory.
            • For each appointment, the status, service territory, work type, and scheduled start time are displayed.
             
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