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Agentforce and Einstein Generative AI
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            Agentforce Platform | Search the Web

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            Agentforce Platform | Search the Web

            Retrieves real-time or external information that isn’t available in Salesforce CRM. Use it for questions about news, market trends, competitor details, and product comparisons, or when Salesforce answers need added context from the web.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations, or Agentforce 1 or Einstein 1 Editions
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name WebSearch
            Reference Action Type Standard Action
            Reference Action

            Search the Web

            (webSearchStream)
            Does this action execute one or more prompt templates? Yes

            Search the Web and Prompt Templates

            This action is a standard invocable action that uses internal-only prompt templates to generate the final web search summary.

            If admins want to change the output format (for example, bullet points instead of paragraphs), they can’t edit the internal prompt template directly. Instead, admins must either create a new version of the out-of-the-box General Web Search subagent with updated instructions or add new instructions to another subagent where the action is used.

            Guidelines and Considerations

            • The Search the Web agent action isn’t supported in Government Cloud.
            • Results are generated from external sources and displayed with citations.
            • Performance may vary depending on the search provider.
            • When adding the Search the Web action to an existing subagent, admins must fine-tune the instructions so the agent uses the correct prompt to initiate conversations.
            • The Search the Web action supports different search providers, such as BrightData, OpenAI, or You.com. See Set the Search Provider for Search the Web Agent Action.
            • BrightData has a default rate limit of 1000 queries per hour per org. This limit is configurable. To adjust it, contact Salesforce Support.
            • OpenAI requests through the Large Language Model Gateway (LLMG) are limited to 500 requests per minute per org. For more information, see Large Language Model Limits.
             
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