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            Service | Update Customer Contact

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            Service | Update Customer Contact

            This action updates fields on a customer’s contact record, such as the email address, phone number, or postal address.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, UnlimitedEinstein 1 Edition, Agentforce 1 Edition, and Developer Editions.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.

            API Name UpdateCustomerContact
            Reference Action Type Flow
            Reference Action Update Customer Contact
            Does this action execute one or more prompt templates? No
             
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