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Agentforce and Einstein Generative AI
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            Design and Implement Agents

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            1. Salesforce Help
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            3. Quickstart Your Einstein Generative AI Solution

            Design and Implement Agents

            Agentforce is the agent-driven layer of the Salesforce Platform, and it helps you deploy AI agents that work side-by-side with your employees to extend your workforce and serve customers 24/7. Agentforce includes a set of tools to create and customize agents for use cases across sales, service, marketing, commerce, Slack, and more.

            Required Editions

            Agentforce Banner
            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
            Note
            Note Beginning in April 2026, agent topics are now called subagents. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation.
            Your Path to Agentforce Success
            1 - Plan Your Solution

            Ideate Your Solution

            Trailhead icon Agentforce: Agent Planning

            Help icon Plan Your AI Agent

            Help icon AI Project Success

            Trailhead icon Autonomous Agents

            Help icon What Are Agents?

            Help icon Agent Types and Considerations

            2 - Set Up Your Salesforce Org

            Set Up Your Salesforce Org

            Help icon Set Up Your Agent

            Trailhead icon Trusted Agentic AI

            Help icon Einstein Trust Layer

            Trailhead icon Data 360-Powered Agentforce

            Help icon Ground Agentforce in Your Data

            Trailhead icon Grounding an Agent with Data

            Help icon Agentforce Data Library

            Help icon Retrieval Augmented Generation

            3 - Build Your Agent

            Build Your Agent

            Help icon Agentforce Implementation Guide

            Help icon Configure Your Agent

            Trailhead icon Agentforce Builder Basics

            Trailhead icon Quick Start: Build a Service Agent with Agentforce

            Trailhead icon Quick Start: Create Employee Agents in Agentforce

            Trailhead icon Agent Customization: Quick Look

            Video icon Agentforce Decoded for Admins

            Help icon Extend Your Agentforce Implementation

            Help icon Agentforce Workshop

            4 - Test Your Agent

            Test Your Agent

            Trailhead icon Agentforce Testing Tools and Strategies

            Help icon Troubleshooting Agents

            Help icon Agentforce Testing Center

            Video icon Test an Agent in Agentforce Testing Center

            Trailhead icon Agentforce Testing Center

            5 - Deploy Your Agent

            Deploy Your Agent

            Trailhead icon Agentforce Deployment: Quick Look

            Help icon Deploy Your Agent to Channels

            Help icon Connect a Service Agent to Partner Telephony

            Video icon Route Voice Conversations to AI Agents

            Trailhead icon Change Management for AI Implementation

            6 - Monitor Your Agent

            Monitor Your Agent

            Video icon Monitor and Improve an AI Agent

            Trailhead icon Agentforce Analytics and Monitoring

            Help icon Agent Analytics

            Help icon Agent Optimization

            Help icon Einstein Audit and Feedback Data

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