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Agentforce and Einstein Generative AI
Design and Implement Agents

Design and Implement Agents

Agentforce is the agent-driven layer of the Salesforce Platform, and it helps you deploy AI agents that work side-by-side with your employees to extend your workforce and serve customers 24/7. Agentforce includes a set of tools to create and customize agents for use cases across sales, service, marketing, commerce, Slack, and more.

Required Editions

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Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
Note
Note Beginning in April 2026, agent topics are now called subagents. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation.
Your Path to Agentforce Success
1 - Plan Your Solution

Ideate Your Solution

Trailhead icon Agentforce: Agent Planning

Help icon Plan Your AI Agent

Help icon AI Project Success

Trailhead icon Autonomous Agents

Help icon What Are Agents?

Help icon Agent Types and Considerations

2 - Set Up Your Salesforce Org

Set Up Your Salesforce Org

Help icon Set Up Your Agent

Trailhead icon Trusted Agentic AI

Help icon Einstein Trust Layer

Trailhead icon Data 360-Powered Agentforce

Help icon Ground Agentforce in Data

Trailhead icon Grounding an Agent with Data

Help icon Agentforce Data Library

Help icon Retrieval Augmented Generation

3 - Build Your Agent

Build Your Agent

Help icon Agentforce Implementation Guide

Help icon Configure Your Agent

Trailhead icon Agentforce Builder Basics

Trailhead icon Quick Start: Build a Service Agent with Agentforce

Trailhead icon Quick Start: Create Employee Agents in Agentforce

Trailhead icon Agent Customization: Quick Look

Video icon Agentforce Decoded for Admins

Help icon Extend Your Agentforce Implementation

Help icon Agentforce Workshop

4 - Test Your Agent

Test Your Agent

Trailhead icon Agentforce Testing Tools and Strategies

Help icon Troubleshooting Agents in the Legacy Builder

Help icon Agentforce Testing Center

Video icon Test an Agent in Agentforce Testing Center

Trailhead icon Agentforce Testing Center

5 - Deploy Your Agent

Deploy Your Agent

Trailhead icon Agentforce Deployment: Quick Look

Help icon Deploy Your Agent to Channels

Help icon Connect a Service Agent to Partner Telephony

Video icon Route Voice Conversations to AI Agents

Trailhead icon Change Management for AI Implementation

6 - Monitor Your Agent

Monitor Your Agent

Video icon Monitor and Improve an AI Agent

Trailhead icon Agentforce Analytics and Monitoring

Help icon Agent Analytics

Help icon Agent Optimization

Help icon Einstein Audit and Feedback Data

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