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            Activate or Deactivate Your Agent

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            3. Quickstart Your Einstein Generative AI Solution

            Activate or Deactivate Your Agent

            Activate your agent to make it available to your customers or employees. When an agent is deployed to one or more channels, including the Agentforce panel, activating the agent makes it immediately available to your users.

            Required Editions

            User Permissions Needed
            To activate or deactivate AI agents: Manage AI Agents AND the required permissions for your agent type

            Only one version of an agent can be active at a time. You can have up to 100 concurrently active agents. When you activate a version of an agent that already has an active version, the currently active version is automatically deactivated.

            Deactivating an agent interrupts any ongoing user conversations. Users aren’t notified that an agent is deactivated. The agent sends the system error message as a response to any messages.

            • If the agent uses the Agentforce panel, the panel is available until the user closes it, and it can’t be reopened until the agent is active.
            • If the agent is connected to an active Enhanced Chat deployment, the chat window appears, but the agent doesn't join the conversation.

            Activate or Deactivate an Agent

            1. From the Agents page of the Agentforce Studio app, open the agent you want to activate or deactivate.
            2. If there are multiple versions of your agent, from the header in Agentforce Builder, select the agent version you want to activate or deactivate.
            3. If you haven’t already, commit your agent version. You can only activate an agent version after you've committed it.
            4. Click Activate to make your agent live or Deactivate to remove it from service.

            Activate or Deactivate an Agent in the Legacy Builder

            To make and test changes to your agent without taking the active version out of production, create multiple versions of an agent.

            1. From Setup, in the Quick Find box, enter Agent, and then select Agentforce Agents.
            2. Click the name of the agent you want to activate or deactivate.
            3. Click Open in Builder.
            4. Click Activate to make your agent live or Deactivate to remove it from service.
             
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