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            Enable Enhanced Event Logs

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            3. Quickstart Your Einstein Generative AI Solution

            Enable Enhanced Event Logs

            Event logs capture the events and user messages in an agent session to help you test and troubleshoot your agent. In supported agent types, enable enhanced event logs to store conversation data and view all session activity in one place. Without enhanced event logs user messages sent to the agent aren't included in the event logs although the message event is still included.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
            User Permissions Needed
            To enable enhanced event logs: Manage AI Agents AND the required permissions for your agent type

            Event logs store key details about each session to help you interpret the session activity.

            Column Description
            Connection Indicates the channel of the agent session.
            Dropped Indicates that the session ended for a reason other than the user ending it, such as a timeout or error.
            Duration Indicates the length of the agent session.
            Error Indicates that an error occurred in the session.

            Enable enhanced event logs to view user messages as well as agent messages and events. View more information about the session, including any errors, when you click the session ID. While enhanced event logs aren’t required for Agentforce Testing Center or Agent Builder, they can add valuable context for testing and we recommend you enable them as part of your overall testing strategy.

            To use event logs, verify Data 360 in your org and turn on Einstein data collection and storage. Event logs store information for seven days and consumes Data 360 credits. See Generative AI Usage and Billing

            1. From Setup, in the Quick Find box, enter and then select Agentforce Agents.
            2. Select your agent.
            3. Click the edit icon next to Keep a record of conversations with enhanced event logs to review agent behavior.
            4. Select Keep a record of conversations with enhanced event logs to review agent behavior.
            5. Save your changes.

            See Also

             
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