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            Data Model for Generative AI Audit and Feedback

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            Data Model for Generative AI Audit and Feedback

            Understand and analyze your Einstein generative AI audit and feedback data by using the appropriate data model objects (DMOs). Einstein generative AI Audit and Feedback data is streamed to a data lake object (DLO) in Data 360 and mapped to data model objects (DMOs).

            Required Editions

            Available in: Enterprise, Performance, and Unlimited Editions with an Einstein for Sales, Einstein for Platform, Einstein for Service, Einstein 1 Service, or Einstein GPT Service add-on. To purchase add-ons, contact your Salesforce account executive.

            Generative AI Audit and Feedback FlowChart

            An entity relationship diagram showing the data model for generative AI audit and feedback.

            Custom and Standard DMOs

            Data 360 Data Lake Objects (DLOs) that contain generative AI audit and feedback data are mapped to custom DMOs (legacy) and standard DMOs.

            Note
            Note Build dashboards, reports, and queries using the standard DMOs. Salesforce will implement future updates to Audit and Feedback schema in standard DMOs but not custom DMOs.
            DLO Custom DMO (Legacy) Standard DMO
            GenAIAppGeneration GenAIAppGeneration Ai Response App Generation
            GenAIContentCategory GenAIContentCategory Ai Content Quality Category
            GenAIContentQuality GenAIContentQuality Ai Content Quality
            GenAIFeedback GenAIFeedback Ai Feedback
            GenAIFeedbackDetail GenAIFeedbackDetail Ai Feedback Additional Info
            GenAIGatewayRequest GenAIGatewayRequest Ai Gateway Request
            GenAIGatewayRequestTag GenAIGatewayRequestTag Ai Gateway Request Tag
            GenAIGatewayResponse GenAIGatewayResponse Ai Gateway Response
            GenAIGeneration GenAIGeneration Ai Response Generation
            GenAIGtwyRequestMetadata GenAIGtwyRequestMetadata Ai Gateway Req Additional Info
            GenAIGtwyRequestLLM GenAIGtwyRequestLLM Ai Gateway Request Model Diagnostic
            GenAIGtwyObjRecord GenAIGtwyObjRecord Ai Gateway Request Object Record
            GenAIGtwyObjRecCitation GenAIGtwyObjRecCitation Ai Gateway Req Object Record Citation

            Einstein Generative AI App Generation DMO

            A Data 360 DMO that captures feature-specific changes made to the original generated text. The corresponding standard DMO is GenAiResponseAppGeneration (developer name: GenAiResponseAppGenerationDmo).

            The GenAIAppGeneration object has these attributes.

            Field Label Field API Name Data Type Description
            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Feature feature__c Text

            The AI feature associated with the gateway request.

            Example values: Service Replies, Sales Summaries
            Generation Id generationId__c Text Foreign key to the GenAIGeneration object.
            Generation Update generationUpdate__c Text Response text generated by apps after receiving a generation.
            Generation Update Id generationUpdateId__c Text Unique key submitted by app teams to identify app-specific mutations of a generation.
            Id id__c Text Primary key: The unique ID to the GenAIAppGeneration object.
            Org Id orgId__c Text Salesforce org ID.
            Timestamp timestamp__c Datetime Record creation timestamp.

            Einstein Generative AI Content Category DMO

            A Data 360 DMO that captures Einstein Trust Layer detector result values by detector type and sub-category. This DMO includes the safety and toxicity scores of output from the LLM. The corresponding standard DMO is GenAiContentQualityCategory (developer name: GenAiContentQualityCategoryDmo).

            The GenAIContentCategory object has these attributes.

            Field Label Field API Name Data Type Description
            Category category__c Text

            Detection category.

            Example values for PII category: Name, Email, Credit Card Number.

            Example values for Toxicity category: Hate, Violence

            Example values for the Prompt Defense category: 0, 1

            Example values for InstructionAdherence: HIGH, LOW, UNCERTAIN

            Example values for TaskResolution (Beta) Evaluation Result: FULLY_RESOLVED, PARTIALLY_RESOLVED, UNRESOLVED
            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Detector Type detectorType__c Text

            The type of detector.

            Example values:

            PII

            TOXICITY

            PROMPT_DEFENSE

            InstructionAdherence

            TaskResolution (Beta)
            Id id__c Text Primary key: The unique ID to the GenAIContentCategory object.
            Org Id orgId__c Text Salesforce org ID.
            Parent parent__c Text Foreign key to the GenAIContentQuality or GenAIGeneration object.
            Timestamp timestamp__c Datetime Record creation timestamp.
            Value value__c Text

            Detector value. The value depends on the detector type.

            Example values:

            When the detector type is PII and the category is email, the value indicates the number of email addresses detected in the prompt.

            When the detector type is toxicity, and the category is hate, the value indicates the likelihood of hate content in the response.

            When the detector type is TaskResolution (Beta), the value is the explanation text. Example: User intent was to...

            Einstein Generative AI Content Quality DMO

            A Data 360 DMO that captures whether a request or response is safe or unsafe. The corresponding standard DMO is GenAiContentQuality (developer name: GenAiContentQualityDmo).

            The GenAIContentQuality object has these attributes.

            Field Label Field API Name Data Type Description
            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Content Type contentType__c Text

            Identifies whether the content is input (prompt) to the LLM or output (response) from the LLM.

            Values: INPUT or OUTPUT
            Feature feature__c Text

            The AI feature associated with the gateway request.

            Example values: Service Replies, Sales Summaries
            Id id__c Text Primary key: The unique ID to the GenAIContentQuality object.
            Is Toxicity Detected isToxicityDetected__c Text

            Detection of toxicity in the response.

            Values: True or False
            Org Id orgId__c Text Salesforce org ID.
            Parent parent__c Text Foreign key to the GenAIGatewayRequest or GenAIAppGeneration object.
            Timestamp timestamp__c Datetime Record creation timestamp.

            Einstein Generative AI Feedback DMO

            A Data 360 DMO that captures feedback for a specific generation or part of a generation. The corresponding standard DMO is GenAiFeedback (developer name: GenAiFeedbackDmo).

            The GenAIFeedback object has these attributes.

            Field Label Field API Name Data Type Description
            Action action__c Text

            The action taken by the user.

            Example values: generation-edit, reject, accept, thumbs-up, thumbs-down, regeneration.
            App Type appType__c Text

            The application associated with the gateway request. Also known as the TargetId.

            Example values: ReplyRecommendations
            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Feature feature__c Text

            The AI feature associated with the gateway request.

            Example values: Service Replies, Sales Summaries
            Feedback feedback__c Text

            Feedback

            Values: GOOD, BAD, or NULL

            The value for the feedback field can be NULL when the user provides a full verbatim feedback.
            Feedback Id feedbackId__c Text Primary key: The unique ID of the GenAIFeedback object.
            Generation Group Id generationGroupId__c Text The generation group ID.
            Generation Id generationId__c Text Foreign key to the GenAIGeneration object.
            Generation Update Id generationUpdateId__c Datetime Foreign key to the GenAIAppGeneration object.
            Org Id orgId__c Text Salesforce org ID.
            Source source__c Text

            Source of the feedback.

            Values: HUMAN, SYSTEM, or NOT_PROVIDED
            Timestamp timestamp__c Datetime Record creation timestamp.
            User Id userId__c Text Salesforce user ID.

            Einstein Generative AI Feedback Detail DMO

            A Data 360 DMO for details of user feedback. This DMO can include sensitive user data. The corresponding standard DMO is GenAiFeedbackAdditionalInfo (developer name: GenAiFeedbackAdditionalInfoDmo).

            The GenAIFeedbackDetail object has these attributes.

            Field Label Field API Name Data Type Description
            App Feedback appFeedback__c Text

            Mapping of key-value pairs for context on the action taken by the user. The option and user selection are represented as key-value pairs.

            Example values: Inaccurate-True, Incomplete-True

            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Feature feature__c Text

            The AI feature associated with the gateway request.

            Example values: Service Replies, Sales Summaries
            Feedback Detail Id feedbackDetailId__c Text Primary key: The unique ID to the FeedbackDetail object.
            Feedback Text feedbackText__c Text

            The full verbatim feedback text provided by the user.

            Example value: This email didn't include all the relevant information.
            Org Id orgId__c Text Salesforce org ID.
            Parent parent__c Text Foreign key to the GenAIFeedback object.
            Timestamp timestamp__c Datetime Record creation timestamp.

            Einstein Generative AI Gateway Request DMO

            A Data 360 DMO that captures prompt input, request parameters, and model details and parameters. This DMO can include sensitive data. The corresponding standard DMO is GenAiGatewayRequest (developer name: GenAiGatewayRequestDmo).

            The GenAIGatewayRequest object has these attributes.

            Field Label Field API Name Data Type Description
            App Type appType__c Text

            The application associated with the gateway request. Also known as the TargetId.

            Example values: Service Replies, Sales Summaries
            Bot Version Id botVersionId__c Text Bots version ID.
            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Completion Tokens completionTokens__c Number

            The number of tokens used to complete the response generation by the LLM. The LLM provider returns this metric.

            Example values: 21, 13
            Enable Input Safety Scoring enableInputSafetyScoring__c Text

            Flag to turn safety scoring for input on or off.

            Values: TRUE or FALSE
            Enable Output Safety Scoring enableOutputSafetyScoring__c Text

            Flag to turn safety scoring for output on or off.

            Values: TRUE or FALSE
            Enable Pii Masking enablePiiMasking__c Text

            Specifies whether to mask certain types of sensitive data such as personally identifiable information (PII).

            If set to true, data masking is turned on.
            Feature feature__c Text

            The AI feature associated with the gateway request.

            Example values: Service Replies, Sales Summaries
            Frequency Penalty frequencyPenalty__c Number

            The penalty that's applied to the repetitiveness of generated tokens. The penalty applied uses the value provided and is proportional to the number of times the tokens have already appeared in the prompt or in prior generations.

            The minimum value is 0.0. The maximum value is 1.0.
            Gateway Request Id gatewayRequestId__c Text Primary key: The unique ID to the GenAIGatewayRequest object.
            Generation Group Id generationGroupId__c Text The generation group ID.
            Masked Prompt maskedPrompt__c Text

            Masked prompt or input text.

            Example: Generate an email to PERSON_0 inviting them to an event near them.
            Model model__c Text

            The name of the model associated with the request.

            Example values: gpt-35-turbo, gpt-4
            Num Generations numGenerations__c Number

            Number of expected generations.

            Example values: 1, 2
            Org Id orgId__c Text Salesforce ID.
            Parameters parameters__c Text Mapping of key-value pairs of the request parameters. Request parameters specify the user-configured settings for the LLM to use when generating a response.
            Planner Id plannerId__c Text Bots planner ID.
            Presence Penalty presencePenalty__c Number

            Similar to Frequency Penalty, used to reduce the repetitiveness of generated tokens. However, the presence penalty is applied equally to all tokens that have already appeared, regardless of how many times they’ve appeared.

            The minimum value is 0.0. The maximum value is 1.0.
            Prompt prompt__c Text The resolved version of the prompt text before data masking is applied to the text. If data masking is turned on, the actual prompt sent to the LLM has sensitive data masked.
            Prompt Template Dev Name promptTemplateDevName__c Text The ID of the prompt template.
            Prompt Template Version No promptTemplateVersionNo__c Text The version of the prompt template.
            Prompt Tokens promptTokens__c Number The number of tokens used in the prompt.
            Provider provider__c Text The name of the model provider. Example values: OpenAI, AzureOpenAI.
            Session Id sessionId__c Text Feature-specific session ID.
            Stop Sequences stopSequences__c Text

            An array or sequence of strings. The generated text is cut at the end of the earliest occurrence of a stop sequence. Stop sequences are useful to control the length and the structure of the response.

            Example: “\n” to stop the generation with a new line.
            Temperature temperature__c Number

            The temperature used for the generation. Higher values indicated that the model takes more risks. Lower temperatures mean that generations are less random.

            The minimum value is 0.0. The maximum value is 1.0.
            Timestamp timestamp__c Datetime Record creation timestamp.
            Total Tokens totalTokens__c Number

            The total number of tokens used for the request. It’s the sum of the prompt and completion tokens.

            Example values: 25, 35
            User Id userId__c Text Salesforce User ID.

            Einstein Generative AI Gateway Request Tag DMO

            A Data 360 DMO that captures any custom data points as key-value pairs. The corresponding standard DMO is GenAiGatewayRequestTag (developer name: GenAiGatewayRequestTagDmo).

            The GenAIGatewayRequestTag object has these attributes.

            Field Label Field API Name Data Type Description
            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Id id__c Text Primary key: The unique ID to the GenAIRequestTag object.
            Org Id orgId__c Text Salesforce org ID.
            Parent parent__c Text Foreign key to the GenAIGatewayRequest object.
            Tag tag__c Text The tag applied to the request for more context.
            Tag Value tagValue__c Text

            The request tag value.

            Example value: test
            Timestamp timestamp__c Datetime Record creation timestamp.
            Note
            Note If you query GenAIRequestTag data for analytics, auditing, or debugging, Salesforce enforces a maximum number of individual rows written per LLM request. Salesforce stores tags that exceed the limit into a single REMAINDER_TAGS row containing a JSON array. For more information, see “Tag Limits in the GenAIRequestTag DLO” in Share Insights from Einstein Generative AI Audit and Feedback Data.

            Einstein Generative AI Gateway Response DMO

            A Data 360 DMO that enables joins between the GenAIRequest DMO and GenAIGenerations DMO. The corresponding standard DMO is GenAiGatewayResponse (developer name: GenAiGatewayResponseDmo).

            The GenAIGatewayResponse object has these attributes.

            Field Label Field API Name Data Type Description
            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Generation Request Id generationRequestId__c Text Foreign key to the GenAIGatewayRequest object.
            Generation Response Id generationResponseId__c Text Primary key: The unique ID to the GenAIGatewayResponse object.
            Org Id orgId__c Text Salesforce org ID.
            Parameters parameters__c Text Mapping of key-value pairs of the response parameters.
            Timestamp timestamp__c Datetime Record creation timestamp.

            Einstein Generative AI Generation DMO

            A Data 360 DMO that captures generated responses returned for generation requests. This DMO also includes masked prompts if masking is turned on and can also include sensitive user data. The corresponding standard DMO is GenAiResponseGeneration (developer name: GenAiResponseGenerationDmo).

            The GenAIGeneration object has these attributes.

            Field Label Field API Name Data Type Description
            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Feature feature__c Text

            The AI feature associated with the gateway request.

            Example values: Service Replies, Sales Summaries
            Generation Id generationId__c Text Primary key: The unique ID to the GenAIGeneration object.
            Generation Response Id generationResponseId__c Text Foreign key to the AIGatewayResponse object.
            Masked Response Text maskedResponseText__c Text

            The LLM-generated response. If masking is turned on, this attribute can contain placeholder text.

            Example: Hello Person_0, we would like to invite you to an event near you.
            Org Id orgId__c Text Salesforce org ID.
            Response Parameters responseParameters__c Text Mapping of key-value pairs of the generation parameters. A response can have one or more generations.
            Response Text responseText__c Text

            The generated response after demasking.

            Example: Hello John, we would like to invite you to an event near you.
            Timestamp timestamp__c Datetime Record creation timestamp.

            Einstein Generative AI Gateway Object Record DMO

            A Data 360 DMO that captures the information about the Salesforce objects that are related to Generative AI requests. The corresponding standard DMO is GenAiGatewayReqObjRec (developer name: GenAiGatewayReqObjRecDmo).

            The GenAIGatewayObjectRecord object has these attributes.

            Field Label Field API Name Data Type Description
            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Feature feature__c Text

            The AI feature associated with the gateway request.

            Example values: Service Replies, Sales Summaries
            Id id__c Text Primary key: The unique ID to the GenAIGtwyobjRecord object
            Metadata metadata__c Text

            Additional information about the source.

            Not populated for all features. For example, it can be NOT_SET for features like Service Replies and Work Summaries.
            Name name__c Text

            Name of the Salesforce object. For citations, this is the name of the source in your org.

            Example values: Article name, case label

            Not populated for all features. For example, it can be NOT_SET for features like Service Replies and Work Summaries.
            Org Id orgId__c Text Salesforce org ID.
            Parent parent__c Text Foreign key to the GenAIGatewayRequest object or GenAIFeedback object
            Record Id recordid__c Text Record ID of the Salesforce object. For citations, this value represents the record Id of the source int your org.
            Timestamp timestamp__c Datetime Timestamp of when the record was created
            Type type__c Text

            Type of Salesforce Object. For citations, this represents the type of source.

            Example values: Knowledge article, Salesforce record, Web page
            Value value__c Text

            URL or links to the source

            Example values: Links to Salesforce objects or URLs to web pages.

            Not populated for all features. For example, it can be NOT_SET for features like Service Replies and Work Summaries.
            Note
            Note Field population varies by feature. The name__c, value__c, and metadata__c fields aren’t populated for all AI features. For features like Service Replies and Work Summaries, and for app types including ReplyRecommendations and EinsteinGPT, these fields can appear as NOT_SET. This is expected behavior. Only recordId__c and type__c are required for the object context join.

            To inspect the full object context for a request, query the GenAIGatewayRequestTag DMO for the same gatewayRequestId__c, filtering for tag key = "entities". The tagValue__c field contains a JSON representation of the GenAIGtwyObjRecord record, including any available context fields.

            Einstein Generative AI Gateway Object Record Citation Reference DMO

            A Data 360 DMO that captures additional information about the inline citations for the sources used to generate agent responses. The corresponding standard DMO is GenAiGatewayReqObjRecCtn (developer name: GenAiGatewayReqObjRecCtnDmo).

            The GenAIGatewayObjectRecordCitationReference object has these attributes.

            Field Label Field API Name Data Type Description
            Cloud cloud__c Text

            Cost cloud ID.

            Example values: Service, Sales
            Feature feature__c Text

            The AI feature associated with the gateway request.

            Example values: Service Replies, Sales Summaries
            Id id__c Text Primary key: The unique ID to the GenAIGtwyobjRecord object.
            Org Id orgId__c Text Salesforce org ID.
            Parent parent__c Text Foreign key to the GenAIGtwyObjRec object.
            References references__c Text

            Additional information about the citation is presented in a JSON format. Includes information such as:

            • Claim: Explanation of the relevance of the citation to the generated response.
            • Location: A list of locations where the links appear within the response.
            Timestamp timestamp__c Datetime Record creation timestamp.

            See Also

             
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