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Agentforce and Einstein Generative AI
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            About Agentforce Session Tracing

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            About Agentforce Session Tracing

            Agentforce session tracing captures details on agent interactions with users from start to finish. Agentforce session tracing ingests data from different sources (starting with reasoning engine logs) and combines everything under a session ID. The log provides detailed information into what happened during agent sessions: turn-by-turn interactions, reasoning engine executions, actions, prompt and gateway inputs/outputs, error messages, and final responses.

            Required Editions

            Available in: Enterprise, Performance, and Unlimited Editions with an Einstein for Sales, Einstein for Platform, Einstein for Service, Einstein 1 Service, or Einstein GPT Service add-on. To purchase add-ons, contact your Salesforce account executive.

            For example, you can:

            • Debug agent setup and configuration issue during build time.
            • Learn why certain test cases failed during batch test
            • Address why an agent isn’t able to handle a set of user questions and is going off topic.

            Agentforce session tracing supports all types of agents. Use session trace data to observe, monitor, investigate, and troubleshoot agent events, incidents, and behavior patterns. Get insights by running queries and reports on the data captured in the session trace data model. Data is accessible via Data Model Objects (DMOs).

             
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