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            Einstein Trust Layer Region and Language Support

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            Einstein Trust Layer Region and Language Support

            The Einstein Trust Layer detects and masks sensitive data such as personally identifiable information (PII) for multiple regions and languages.

            Required Editions

            Available in: Enterprise, Performance, and Unlimited Editions with an Einstein for Sales, Einstein for Platform, Einstein for Service, Einstein 1 Service, or Einstein GPT Service add-on. To purchase add-ons, contact your Salesforce account executive.

            Field-Based Data Masking

            Field-based data masking supports all Salesforce languages. To learn more, see Large Language Model Data Masking and Select What Data To Mask.

            Pattern-Based Data Masking

            Sensitive data is identified using two methods:

            • Model-based detection: Machine learning models are trained to identify specific data types such as names of people or companies. For example, the model can scan a block of text to detect a name and categorize it as the name of a person or a company.
            • Regex and context-based detection: Detection is dependent on how precisely the text matches the regular expression (regex) pattern, the uniqueness of the pattern, and the proximity of relevant context words to the pattern.

            These data types are supported in English, French, German, Italian, Japanese, and Spanish:

            Data Type Pattern Detection Method
            Company Name The name of a company or organization Model- based
            Credit Card A 16 or 17 digit credit card number with or without spacing. For example, 4111 1111 1131 1121 Regex pattern + relevant context words
            Email Address An email address. For example, astro@salesforce.com Regex pattern + relevant context words
            IBAN Code An International Bank Account Number (IBAN) that starts with a two letter country code, two numbers, and an account number. For example, GB29NWBK60161331926819 Regex pattern + relevant context words
            Name A person’s first, middle, or last name, or a combination. Titles, such as Mr., Ms., and Mrs. are also considered. Model-based
            Passport

            A number listed on a passport

            • English: US and UK passport number formats are supported.
            • French: France
            • German: Germany
            • Italian: Italy
            • Japanese: Japan
            • Spanish: Spain
            		 Regex pattern + relevant context words
            Phone Number

            A phone number with or without a country code. Phone format is supported for a specific region and language. 

            • English-US: Area code (1 or 001) followed by a 10 digit number
            • English-UK: Area code (44 or 044) followed by a 10 or 11 digit number
            • French- France: Area code (33 or 033) followed by a 9 digit number
            • German-Germany: Area code (49 or 049) followed by a 6 or 8 digit number
            • Italian-Italy: Area code (39 or 034) followed by a 6 or 9 digit number
            • Japanese-Japan: Area code (080) followed by a 10 or 11 digit number
            • Spanish-Spain: Area code (34 or 034) followed by a 6 or 9 digit number
            		Regex pattern + relevant context words

            These data types are supported in English (United States) only:

            Sensitive Data Type Pattern Detection Method
            United States driver’s license US driving license number. Each state has a different format. The numbers range from 7 to 14 alphanumeric characters. Regex pattern + relevant context words
            United States Individual Taxpayer Identification Number A US Individual Taxpayer Identification Number (ITIN) that includes 9 digits that start with a nine and contains 7 or 8 as the fourth digit. For example,  9XX-8X-XXXX Regex pattern + relevant context words
            United States Social Security number A US Social Security Number (SSN) that includes 9 digits without any spaces, or 9 digits separated by dashes or spaces or periods. For example, 254941476, 254-94-1476, or 254.94.1476 Regex pattern + relevant context words

            Toxicity Detection

            The Einstein Trust Layer detects toxicity in responses and assigns a score using machine learning models. This score is stored in Data 360 as part of the audit trail. To learn more, see Toxicity Detection.

            Language Region / Locale Language Supported?
            Danish Denmark da_DK yes*
            Dutch Belgium nl_BE yes*
            Dutch Netherlands nl_NL yes*
            English Australia en_AU yes*
            English Canada en_CA yes*
            English India en_IN yes*
            English Ireland en_IE yes*
            English Singapore en_SG yes*
            English United Kingdom en_GB yes*
            English United States en_US yes
            French Belgium fr_BE yes*
            French Canada fr_CA yes*
            French France fr_FR yes
            French Switzerland fr_CH yes*
            German Austria de_AT yes*
            German Germany de_DE yes
            German Switzerland de_CH yes*
            Italian Italy it_IT yes
            Italian Switzerland it_CH yes*
            Japanese Japan ja_JP yes
            Korean Korea ko_KR yes*
            Norwegian Norway nb_NO nn_NO yes*
            Portuguese Brazil pt_BR yes*
            Portuguese Portugal pt_PT yes*
            Spanish Mexico es_MX yes*
            Spanish Spain es_ES yes
            Swedish Sweden sv_SE yes*
            Thai Thailand th_TH yes*

            yes* = The presence of region-specific language presents difficulties in effectively identifying harmful or inappropriate content. Einstein Trust Layer doesn’t always identify such content with 100% accuracy, especially when it involves region-specific language patterns.

            Important
            Important Although our detection models have shown to be effective during internal testing, it's important to note that no model can guarantee 100% accuracy. In addition, cross-region and multinational use cases can affect the ability to detect specific data patterns. With trust as our priority, we're dedicated to the ongoing evaluation and refinement of our models.

            Prompt Injection Detection

            Prompt injection detection is supported only in the English (United States) language.

            Citations

            Citations are supported in English, French, German, Italian, Portuguese (Brazilian) and Spanish.

             
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