Loading
Ongoing maintenance for Salesforce HelpRead More
Feature degradation | Gmail Email delivery failureRead More
Einstein Search
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Filter Out Your Knowledge Search

          Filter Out Your Knowledge Search

          Narrow the focus of your knowledge search and find articles that are the most helpful to you. From the global search bar, you can filter out your search criteria to knowledge.

          Required Editions

          Knowledge object selected in global search bar.

          User Permissions Needed
          To manage the feature

          User Can Manage Knowledge

          AND

          Customize Application

          To view Knowledge Settings in Setup Knowledge User License

          To access advanced search from the global search bar:

          1. Next to the search bar, select Knowledge from the dropdown list.
          2. Next to the search bar, select Filters.
          3. Select from the available filters and apply your changes.
            The filters that you select are applied to article suggestions in instant results but not to list views.
          4. Enter your search terms and start seeing results.
          Note
          Note You can’t modify the fields displayed when Filters is selected.
           
          Loading
          Salesforce Help | Article