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Natural Language Search Examples
Start a natural language search using one of the supported objects. You can use a combination of words and phrases. The table shows examples for each object. After you define a word, enter your search terms, and then press Enter (Windows) or Return (Mac) to see your search results.
Note Natural language search isn’t case-sensitive. If you enter my and
no results show, you’re not the owner of the record. For help, contact your Salesforce admin
for owner access.
Note The Knowledge object is supported in the Einstein Search for Knowledge Pilot feature. To
participate in the pilot, customers using Lightning Knowledge can email
tryeinsteinsearch@salesforce.com.
Objects Supported (also applies to renamed supported objects) |
Filters You Can Use | Examples |
|---|---|---|
Account Use account or accounts |
|
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Case Use case or cases |
|
When you search for [name] cases, the search results are based on fields related to Accounts, Contacts, or Users, which depend on objects the system predicts and how you interact with them. To return case records owned by a specific user, type cases owned by [name] in the search bar. |
Contact Use contact or contacts |
|
|
Knowledge (Pilot) Use knowledge (Pilot) |
|
|
Lead Use lead or leads |
|
|
Opportunity Use opportunity or opportunities |
|
|
Task Use task or tasks |
|
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