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            Enable Search Answers or AI-Generated Search Answers

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            Enable Search Answers or AI-Generated Search Answers

            Search Answers gets the most relevant snippets from your data sources, and AI-generated Search Answers uses knowledge articles and other sources to generate tailored responses to user questions. Search Answers supports only English queries and searches English-only knowledge articles or Data Cloud data model object (DMO) fields.

            Required Editions

            Available in: Lightning Experience and Salesforce Experience Sites (LWR or Aura) with Lightning Knowledge enabled for Search Answers and AI-Generated Search Answers.
            Available in: Lightning Experience with Lightning Knowledge and Data Cloud enabled for AI-Generated Search Answers from Data Cloud sources. See Data Cloud edition availability.
            User Permissions Needed
            To enable Search Answers: Customize Application

            Before you enable AI-Generated Search Answers from Data Cloud sources, enable Einstein Generative AI to get started with generative AI features.

            1. From Setup, in the Quick Find box, enter Einstein Search, and then select Settings.
            2. Select the Search Answers settings that you want to enable.
              Feature Details
              Search Answers Extract the most relevant snippet to answer a question. This feature can take up to 24 hours to activate.

              Starting in March 2025 (Spring ’25), you can’t enable Search Answers.
              AI-Generated Search Answers Generate an answer to a question from multiple knowledge articles. This feature can take up to 24 hours to activate. This feature also requires Search Answers.

              Starting in March 2025 (Spring ’25), you can’t enable AI-Generated Search Answers.
              AI-Generated Search Answers from Data Cloud sources Generate an answer to a question from up to 5 Data Cloud DMOs that you specify as sources.

              If Search Answers and AI-Generated Search Answers are enabled in your org, you must disable them to select AI-Generated Search Answers from Data Cloud sources.
            3. Save your changes.
            4. If you want to enable AI-Generated Search Answers for Experience Cloud sites, from the site workspace, go to Administration | Preferences, and select Allow AI-Generated Search Answers for Knowledge.
              Experience site administration page shows AI-Generated Search Answers for Knowledge enabled.
              If you're using an LWR site, this feature requires the Search Bar and the Results Layout component on the Search page. In the Results Layout component, make sure the result source is set to CRM Object and the object included in the search is set to the Knowledge object. If you’re using an Aura site, include the Global Search Results component.

              AI-Generated Search Answers from Data Cloud sources doesn't currently support Experience Cloud sites.

            5. Save your changes.

            After you enable AI-Generated Search Answers from Data Cloud sources, the next step is to select the DMOs and fields to use as sources for Search Answers.

            See Also

             
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            Salesforce Help | Article