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            Dive into Einstein Search for Knowledge

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            Dive into Einstein Search for Knowledge

            Artificial Intelligence (AI) powers Einstein Search for Knowledge to find the most relevant knowledge articles for service agents and their customers. Improve your filtering experience and use multi-language search support to narrow down your search results faster. Einstein Search for Knowledge remembers your filters and saves you time when you search for similar articles.

            Required Editions

            Available in: Lightning Experience
            Available in: Essentials, Professional, Enterprise, Performance, and Unlimited Editions with Lightning Knowledge enabled.

            Your service agents can now enhance and customize Einstein Search for Knowledge to best fit their needs. Einstein Search for Knowledge is enabled for everyone by default and you can manage it in the Einstein Search settings page. For more information, see Manage Einstein Search for Knowledge Settings.

            • Manage Einstein Search for Knowledge Settings
              Let administrators manage the settings of Einstein Search for Knowledge, so that service agents and their customers use Einstein Search for Knowledge features for easier access to knowledge articles related to their work.
            • How Article Results Are Ranked
              Agents get relevant results with the latest AI models in Einstein Search for Knowledge. Your models can learn complex relationships between your articles and provide you with the most relevant articles in your top results.
            • Manage Your Article Results
              Agents can customize article details and make quicker attachments to cases.
            • Apply Multi-Language Knowledge Search
              Multinational companies have service centers around the globe, and their knowledge base reflects that geographic diversity. Service agents can get knowledge article results in different languages.
            • Use Persistent Knowledge Search Filters
              Agents can narrow their knowledge article base with the help of sticky filters.

            See Also

             
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            Salesforce Help | Article