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            Use Additional Languages in Enhanced Chat Conversations

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            Use Additional Languages in Enhanced Chat Conversations

            Reach more customers and employees with a multi-language agent. After you select additional languages in your agent’s language settings and set up an Enhanced Chat channel, finish setting up additional languages for your agent.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.

            CheckmarkThis article applies to: Agentforce Service agents and Agentforce Employee agents

            To learn about channel support for other agent types, see the documentation for that type.
            User Permissions Needed  
            To build and manage Service agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application
            To build and manage Employee agents:

            Manage AI Agents and Manage Agentforce Employee Agents

            OR

            Customize Application
            Note
            Note These steps are required for all agents that connect to Enhanced Chat, including Agentforce Employee agents that connect to Enhanced Web Chat.

            Before you begin:

            1. On the Message Settings Setup page, click your Enhanced Chat channel's name.
            2. Turn on the Identify preferred language of messaging users setting.
              When an end user starts a conversation, Salesforce populates the Messaging User Language field of the Messaging Session record with the language specified in the deployment's code snippet, Experience Builder site, or Commerce Cloud site.
            3. Save your changes.
             
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