Loading
CRM Analytics
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Heat Maps

          Heat Maps

          Use a heatmap to visually enhance high- and low-value data when there's a single measure and multiple dimensions.

          Create a Heat Map Chart

          Use a heat map chart to analyze the distribution of data to find if there are concentrations in particular segments.

          For example, use a heat map to determine which functional areas and quarters have the most support cases.

          1. In the lens, click Chart Mode button and then select the Heat Map chart type.
          2. In the X-Axis field, add a dimension to analyze the measure by. For example, add the Created Date dimension and choose Year-Quarter.
          3. In the Y-Axis field, add another dimension. For example, select Billing State/Province.
          4. In the Color field, add the measure that you want to analyze across both dimensions. For example, select Avg | Amount to look at the average opportunity amount.
            By default, the heat map shows a color gradient based on two colors.
            Analytics heatmap chart
            Tip
            Tip When it’s hard to tell the difference between gradients, use bins.
          5. To change the chart display, click Formatting button and set the chart properties in the Formatting panel.
            For example, to categorize values in high, medium, and low bins, select Bins under the Conditional Formatting section, and set them up based on thresholds.
            Analytics heat map chart bin definitions
           
          Loading
          Salesforce Help | Article