Loading
CRM Analytics
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Overall Performance Tab for Numeric Use Cases

          Overall Performance Tab for Numeric Use Cases

          The Overall Performance tab shows metrics for key indicators and model quality.

          Note
          Note Einstein Discovery stories are now models. We wish we could snap our fingers to update the name everywhere, but you can expect to see the previous name in a few places until we replace it.

          Navigate to the Overall Performance Tab

          In Performance, click Model Evaluation, then Overall Performance.

          Overall Performance tab, showing predicted versus actual results

          Summary Metrics

          Metric Description

          R2

          R2 measures the model's ability to explain variation in the outcome, which is an indicator of how predictive the model is.

          Range:

          • 0 means that the model is not able to explain any variability in the outcome.
          • 1 means that the model explains all of the variability.
          MAE Mean Absolute Error. Measures the absolute difference between the actual value and the prediction. All differences are weighted equally in this average, which means that it is not as sensitive to outliers as MSE.
          RMSE Root Mean Squared Error. Represents the square root of MSE (Mean Squared Error, which is the average squared error of the model’s predictions). RMSE measures the difference between the values predicted by the model and the observed values. You can think of RMSE as the "standard deviation of errors".

          Predicted vs Actual

          Use this scatter plot to visually compare the model's predicted outcomes with actual outcomes. The closer the points are to the line of regression, the more accurate the model.

          Scatter plot, showing predicted versus actual results

          Residuals

          Use this scatter plot to see the difference between the actual and predicted values (residuals), by predicted value. The points must appear randomly scattered. Points at 0 on the y-axis represent predictions that were exactly correct, while points above 0 were too low, and points below 0 were too high.

          Choose the type of residuals you want to see. Residuals shows the difference between the actual and predicted values, or the raw residual values. Standardized Residuals shows raw residual values divided by the standard deviation.

          Tip
          Tip Standardized residuals are useful for identifying outliers.
          Scatter plot, showing predicted versus actual results

          Normal QQ Plot for Standardized Residuals

          For regression models, one of the key assumptions is that the residual errors for the outcome variable are normally distributed. Use the QQ (quantile-quantile) plot to quickly check this assumption and determine whether and how residual errors depart from normality.

          Quantile-quantile plot, showing the distribution of residual errors

          If the QQ plot shows your residual errors to be approximately linear, then you can be confident that your model satisfies the normal distribution assumption.

           
          Loading
          Salesforce Help | Article