CRM Analytics Requirements

Supported Browsers

CRM Analytics supports all browsers supported by Lightning Experience.

Data Manager

Lightning Web Components must be enabled to use all Data Manager features.

Browser Zoom

Browser zoom settings other than 100% aren’t supported for CRM Analytics.

Screen Resolution

The minimum screen resolution required to support all Salesforce features is 1024 x 768 pixels.

Supported Mobile Devices

CRM Analytics for iOS: Apple® devices running iOS 16.0 or later.

CRM Analytics for Android: Android™ devices running Android 5 or later.

Technical Requirements

To optimize your implementation, review the minimum and recommended technical requirements for CRM Analytics. These technical requirements help you predict whether your hardware and network can provide an acceptable and productive user experience. We strongly recommend testing the actual end-user experience with a configuration identical to what you expect to use in production. Test using the same geographic location, hardware, browser, network settings, and the expected concurrent users for shared hardware like virtual desktops.

Load times are measured in Experienced Page Time (EPT). Dashboard EPT measures how long it takes for a dashboard to load, where the page fully renders and is responsive to user interaction.

For the fastest and most stable experience, we recommend:

• An Octane 2.0 score of 30,000 or greater
• Network latency of 150 ms or less
• Download speed of 3 Mbps or greater
• At least 8 GB of RAM, with 3 GB available for Salesforce browser tabs

Minimum requirements are:

• An Octane 2.0 score of 20,000 or greater
• Network latency of 200 ms or less
• Download speed of 1 Mbps or greater
• At least 5 GB of RAM, with 2 GB available for Salesforce browser tabs

Based on our lab tests, the minimum requirements result in 50% slower page load times and login load times versus the recommended specifications.

You can find your Octane 2.0 score, latency, and download speed by running the Salesforce Performance test. To run the test, append speedtest.jsp to your org’s domain.

https://MyDomainName.lightning.force.com/speedtest.jsp

We recommend running this test on the same hardware, network, physical location, and browser as your users. For virtual environments, such as VDI, run all tests from within that virtual environment.

Octane 2.0 is a benchmark developed by Google that measures JavaScript performance. A higher Octane 2.0 score correlates to faster page load times. Octane 2.0 factors in your computer hardware and browser choice:

• Using newer-generation hardware with faster CPUs generates higher Octane 2.0 scores.
• Using the latest version of Salesforce-supported browsers generates higher Octane 2.0 scores.
• IE11 results in low Octane 2.0 scores and much slower page load speeds.

For information, see Improve Speed and Performance in Lightning Experience.