CRM Analytics for Complaint Management

The CRM Analytics app for Complaint Management gives your customer experience managers and complaint team managers quick insights on customer complaints.

• Complaint Management Dashboard
  The Complaints Management dashboard analyzes customer complaints and provides quick insights into complaint volume, trends, and complaints resolution progress. You can analyze complaints based on channels, subtypes, customers, and representatives, to make informed decisions on improving complaint resolution processes.
• Complaints Intelligence Dashboard
  Use the Complaints Intelligence dashboard to quickly monitor and manage complaints, reduce complaint volume, identify areas for improvement, and make data-driven decisions to enhance complaint management processes.