File and Content Reports

Standard File and Content Reports

Run these prebuilt reports about files and content.

Content Authors

View how many files, content packs, Google Docs, and Web links each author has published in Salesforce CRM Content.

Content Publication Time Frame

Determine how many files, content packs, Google Docs, and Web links were published in a library during a given time frame.

File and Content Downloads

See which users downloaded what files, and when they downloaded the files.

File and Content Engagement

See the number of times a file has been downloaded, shared, liked, and commented on.

File and Content Links

See which files users are sharing using content deliveries or Share via link. See when each link was created, when it expires, when it was last accessed, whether it’s password protected, and the total number of times the link has been accessed. Each of the links in this report can be accessed by users outside of your organization.

Library Administrators

View the number of files, content packs, Google Docs, and Web links in each library as well as the total amount of file storage used by each library.

Library Content

View the number of files, content packs, Google Docs, and Web links in each library as well as the total amount of file storage used by each library.

Most Content Downloads

Determine which files and content packs are downloaded most frequently and which Web links and Google Docs are opened most frequently.

Most Content Subscriptions

Determine which files, content packs, Google Docs, and Web links have the most subscribers.

Stale Content

Determine which files haven’t been downloaded or revised recently.

File and Content Report Types

Build standard reports about files and content.

Content Report

Generate a report about Salesforce CRM Content.

Field	Description
Archived	Flag that indicates whether a file has been archived. Archiving a file removes it from its library but doesn’t permanently delete the file from Salesforce CRM Content. Archived files can be restored as needed.
Content Created By	Contributor who published the file, content pack, Google Doc, or Web link.
Content ID	Identifier that enables you to group by file rather than version. The Content Title isn’t guaranteed to be unique because multiple versions of the same file can have different titles.
Content Published Date	Date a file, content pack, Google Doc, or Web link was first published.
Content Title	Title of a file, content pack, Google Doc, or Web link.
Record Type	Title of the record type associated with the file, content pack, Google Doc, or Web link.
Featured Content	Flag that indicates whether a piece of content is featured.
Individual Content Size (MB)	Size of an individual file, exclusive of other versions of the same file.
Last Subscribed Date	Date on which the content was subscribed to most recently.
Num Downloads	Number of times a file has been downloaded or the total number of downloads in a library. The number of times a Google Doc or Web link has been opened is also included in this count. Tip To see which users have downloaded a certain file, go to the file’s content details page and click the Downloads tab.
Num Negative Ratings	Number of thumbs-down votes.
Num Positive Ratings	Number of thumbs-up votes.
Num Subscriptions	Number of users who are subscribed to a file, content pack, Google Doc, or Web link, or the total number of subscriptions in a library.
Num Versions	Number of times a new version of a file has been published.
Overall Rating	The number of positive votes minus the number of negative votes. For example, if a file has two positive votes and no negative votes, its Overall Rating is 2.
Tag	Salesforce CRM Content tag assigned to a file, content pack, Google Doc, or Web link.
Total Content Size (MB)	Size of a file, inclusive of all the file's versions.
Version Revised Date	Date and time a new version of the file was published.
Version Revised By	Contributor who published the file version.
Library Name	Name of the library.
Library Created Date	Date and time the library was created.

Library and User Report

Generate a list of users who are assigned to libraries.

Field	Description
Administrator	Flag that indicates whether the user is a library administrator.
Group	Flag that indicates whether the library member is a single user or a public group.
Library Created	Date and time the library was created.
Library Name	Name of the library.
Member Name	First and last name of the library member.

File and Content Report

Generate a report about files uploaded to your organization.

Field	Description
Archived	Flag that indicates whether a file has been archived. Archiving a file removes it from its library but doesn’t permanently delete the file from Salesforce CRM Content. Archived files can be rested as needed.
Title	Title of a file, content pack, Google doc, or Web link.
Created By	User who uploaded the file, content pack, Google Doc, or Web link.
Download Date	Date of the first file download.
Downloaded By	User who downloaded the file.
Download User Type	Profile type of the user who downloaded the file.
File Type	MIME type of the uploaded file.
ID	Identifier that enables you to group by file rather than version. The Title isn’t guaranteed to be unique because multiple versions of the same file can have different titles.
Last Revised By	Last user to edit or upload a new version of the file.
Last Revised Date	Date of last file revision.
Likes	Number of times file posts have been liked. This number doesn’t count likes applied to comments on the file post.
Links	Number of external file links that have been generated. External links are generated when a user shares a file using Share via link or when a user shares content from a library using a content delivery.
Post Comments	Number of comments made on file posts in feeds.
Posts	Number of times the file has been posted to a feed. This number doesn’t count the number of times the file has been attached to comments on posts.
Published Date	Date a file, content pack, Google Doc, or Web link was first published or uploaded.
Shares	Number of times the file has been posted to a user’s feed, shared using Share with people, and shared using Share with groups.
Size (MB)	Size of the most recent file version in megabytes.
Total Downloads	Number of times the file has been downloaded.
Total Size (MB)	Combined Size of all uploaded file versions.
Versions	Number of uploaded file versions.

Tips for Using File and Content Reports

• Salesforce CRM Content users who have the Manage Content option checked in their library permission can sort report data by the library they have access to (“My Libraries”) or by all the libraries in an organization (“All Libraries”). Users without the Manage Content option can only sort data by the libraries they have access to.
• Sort custom reports by Library Name to view data for individual files as well as library summaries, such as total storage used and total number of downloads.
• Sort according to the Content ID to view data for a particular document.
• If you have Customer Portal or partner portal users with the “Create Libraries” user permission, run the Library Administrators report to determine which new libraries have been created by portal users.