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            Create 404 Error Pages with Alternate Paths in B2C Commerce

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            Create 404 Error Pages with Alternate Paths in B2C Commerce

            You can create error pages that let a customer get to the home page of your site, even if they experience a 404 error because they’re linking to an expired page or have a broken URL.

            Required Editions

            Available in: B2C Commerce

            Alternate paths are exceptionally useful if you remove a landing or promotion page, as you can provide a 404 error page that lets the customer get to a new page or informs them that the promotion has ended.

            Within Business Manager, you can download a template .zip file containing all error pages that are used in cases where the application server is down or doesn't respond in time. After you download the .zip file you’re free to customize the pages, rezip your work, and upload it.

            1. Select Administration | Site Development | Custom Error Pages.
            2. Click Download.
            3. Extract the downloaded error pages and customize them.
            4. Select Administration | Site Development | Custom Error Pages
            5. Click Browse and navigate to the zip of your custom error pages. The uploaded .zip file must be named errorpages.zip. Don't use names such as myCustomErrorPages.zip. After your upload, the .zip file is automatically extracted and the content is on the web server.
            6. Click Upload.
            7. (Optional) Test customized error pages by entering an invalid URL to cause a 404 error or taking down the application server to cause a transmission error.
            Note
            Note This isn't an automatic upload. It can take two hours before your files are synched with the web adapter.
             
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