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Get Started with B2C Commerce
B2C Commerce is a comprehensive Enterprise commerce platform designed to help you set up and manage online storefronts that sell directly to shoppers. The platform includes merchandising tools that enable you to showcase your products and drive sales. B2C Commerce offers data-driven insights that help you convert customers and achieve your sales goals. The platform comes with out-of-the-box templates that allow you to create feature-rich, localized storefronts that accurately represent your brand and cater to your target audience. Agentforce for Commerce provides a fully secure conversational commerce experience.
Note Commerce Cloud is now Agentforce Commerce. You may see references to Commerce Cloud in
Salesforce applications and documentation.
- Which Salesforce Commerce Product Do I Have?
Salesforce Commerce includes the B2B Commerce and B2C Commerce products. It’s important to know which product you’re using so that you can access the correct documentation and resources. - B2C Commerce Business Manager
Business Manager is a comprehensive administration platform for B2C Commerce that enables organizations to manage all aspects of their digital commerce operations. Using Business Manager, merchandisers, admins, and business users can manage products, customers, orders, and promotions from a unified interface. - B2C Commerce Concepts and Terminology
B2C Commerce provides the resources and processing for your ecommerce sites. You create and build your sites in your realm. - B2C Commerce Hyperforce FAQ
Salesforce B2C Commerce infrastructure is getting an upgrade. It’s migrating from Salesforce first-party data centers to Salesforce Hyperforce, the next-generation cloud infrastructure platform powered by public cloud technologies. - Instances
A B2C Commerce instance contains the tools and resources for customizing storefronts. Access an instance through your browser, or use Business Manager. - B2C Commerce Tools
If you have the correct permissions assigned to you, you can access the B2C Commerce tools. To access B2C Commerce tools, click App Launcher or press Command+k (macOS) or Ctrl+k (Windows), and move between the tools. - Browser Support
B2C Commerce supports several different browsers. - Data Input and Output
You can import to and export from staging, development, and production instances and replicate between instances. If your storefront uses a third-party application, you’re responsible for managing feeds into the catalog. You can create feeds from B2C Commerce for other backend systems, such as an order management system (OMS), enterprise resource planning system (ERP), product information management system (PIM), or warehouse management system (WMS). - B2C Commerce Sites and Storefronts
In B2C Commerce, a site is the application and associated code that runs a storefront. A storefront is the user's online experience. A site can have multiple storefronts with different URLs for different brands, locales (with currency and tax differences), or multiple channels. If you’re referring to a specific URL, B2C Commerce uses the term storefront. - Build Your Site Structure
When building your site, the order that you collect and generate the underlying product, content, and promotional qualifier information in matters. In general, you must create your catalog, product and pricing information first, and then create a marketing program to promote your products. This topic applies to B2C Commerce. - Playbooks and Additional Resources
Looking for information that helps you address a specific area or insight when planning your next project? Well, look no further! We offer B2C Commerce Playbooks, Platform Adoption Playbooks, and additional resources that provide best practices for implementing, administering, and developing your ecommerce sites. This topic applies to B2C Commerce. - B2C Commerce Videos
If one picture is worth a thousand words, then a set of moving pictures is surely worth thousands more. We've assembled an assortment of instructional videos to help you learn more about B2C Commerce Business Manager. We continue to add new titles, so check back often. - Documentation for the B2C Commerce Preview and GA Releases
When we release a preview version of B2C Commerce, we update the B2C Commerce Help to reflect new functionality in that preview version. The new functionality isn’t available in production instances for approximately two more weeks, when the preview version of B2C Commerce becomes the GA version.
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