Help Shoppers Find More Product Options

The Show More feature helps shoppers find additional product options matching the search criteria, if there are more than three results displayed in the Shopping Agent search results. This feature allows shoppers to easily discover a wider variety of relevant products and compare them so they make the best purchasing decision.

Where: This change applies to B2C Commerce with Service Cloud or Sales Cloud in Enterprise, Professional, or Unlimited editions.

When: This feature is available in November 2025.

Who: This change is available to customers with a B2C Commerce Cloud license and the Agentforce add-on.

How: For new agents, no action is required. If you have an existing agent, remove the B2C Product Search Assistant topic then add it back. Then, redeploy the messaging component. See Add the Messaging Component to Enhanced Chat.