Agentforce for B2B Commerce

Use the power of generative AI to drive a better shopping experience and a more personalized communication with customers and to help merchants achieve greater shopper conversion in your B2B stores. Agentforce for Guided Shopping - B2B helps your customers discover new products, view past orders, reorder, and check on order status in your B2B stores. Agentforce Merchandising for B2B Stores streamlines merchandising tasks and improves business outcomes through insights.

Which Salesforce Commerce Product Do I Have?

• Agentforce for Guided Shopping for B2B Commerce
  Guided Shopping Agent blends the best of in-store and online shopping in your B2B stores. Powered by generative AI and advanced language models, the agent helps customers discover new products, view past orders, reorder, and check on order status.
• Agentforce Merchandising for B2B Stores
  Use Merchandising Agent to reduce store creation time to value and grow revenue through data-driven shopper insights. Communicate with Einstein ‌using natural language with fewer clicks and more precision.