Agentforce for Guided Shopping for B2B Commerce

Guided Shopping Agent blends the best of in-store and online shopping in your B2B stores. Powered by generative AI and advanced language models, the agent helps customers discover new products, view past orders, reorder, and check on order status.

Which Salesforce Commerce Product Do I Have?

Watch the video to see an overview of Agentforce Guided Shopping for B2B Commerce and a demonstration of it's capabilities.

If you can’t watch the video in full screen, open the video on a new tab: Agentforce Skills for Guided Shopping for B2B Commerce.

• Considerations for Agentforce Guided Shopping for B2B Commerce
  Before setting up a guided shopping agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
• Enable Einstein Generative AI and Agents for B2B Stores
  Provide your customers the best shopping experience when they're visiting your B2B stores by enabling generative AI features.
• Implement a B2B Guided Shopping Agent
  A guided shopping agent can recommend products, reorder a previous order, and look up existing orders in your B2B stores. To improve the customer experience, implement your agent with standard and custom topics.