Subscription Management in B2B Stores

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Buyers can view their active subscriptions on the subscriptions page, along with options to amend, renew, or cancel each subscription. Buyers can also view the history of the subscription, including amendment, renewal, and cancellation details. The options to amend and cancel a subscription aren't available in the last term of a term-based subscription.

Note If the Subscription History quick action isn't available in the subscriptions page, republish your store.

Subscription amendments, renewals, and cancellations take effect at different times, and are distinctly represented within the history.

• Amend. If a buyer amends a subscription to increase the quantity of units in the subscription, then the amended subscription can take effect as early as the next day, depending on the date selected by the buyer. However, if a buyer amends a subscription to decrease the quantity of units in the subscription, then the amended subscription takes effect on the next billing date.
• Renew. When a buyer renews their subscription, the renewal takes effect on the day after the current subscription expires.
• Cancel. When a buyer cancels their subscription, the subscription is canceled on the next billing date. You can’t refund a subscription.