Store Management

Manage stores more efficiently using workspaces. Expand the reach of your store by enhancing language and currency support. Create and manage promotions to increase buyer incentive. Migrate store configurations, create custom reports, and manage existing integrations. Set up the emails that shoppers and buyers receive when they place an order, and what they see when your site isn’t available. Review the steps required to use Omnichannel Inventory with B2B stores.

Which Salesforce Commerce Product Do I Have?

• Goals & Actions
  Get specific actions that you can take to achieve performance goals for your B2B Commerce store. Goals can include improving site conversion and increasing site traffic and average order value.
• Displayable Fields for B2B Stores
  Displayable fields help to decrease page load times and retrieve product data faster on search, product, cart, and checkout pages.
• Get Help with Product Visibility Issues with the Troubleshooting Assistant
  To troubleshoot issues with product visibility, ask the Troubleshooting Assistant for help. The Troubleshooting Assistant can help you determine whether a buyer or guest customer can see a product in the B2B store. The Troubleshooting Assistant displays the tasks required to configure a store and its products and which of those tasks have been completed.
• Using Salesforce CMS for Product Media
  A Content Management System (CMS) workspace offers a secure environment to create, edit, organize, and manage digital content for your B2B Commerce stores. When you create a store, a CMS workspace for the store and a public channel from the store to that workspace are added. You can upload or import product media from a CMS workspace into your store.
• Commerce Workspaces
  In the Commerce app, you can use multiple workspaces to make your work easier, find and update information, and organize shared content. You can access each workspace without having to leave the Commerce app. Understand the landscape of each workspace and the difference between the Commerce workspace list view and the standard Salesforce list view. Customize list views, apply bulk actions, and edit entries in the workspaces to manage your B2B store’s needs. Manage your store’s registered buyers and shoppers in the Customer workspaces.
• Migrate a B2B Store Configuration
  After you configure your store, you can migrate its configuration to a new environment, for example, from sandbox to production, by creating a change set. The change set includes the store’s metadata, such as descriptions, localization, pricing, and search settings.
• Commerce Analytics Dashboards and Reports
  Take action on insights about revenue, product performance, and customer behavior from Commerce Analytics dashboards and reports.
• Create Custom Reports with Search and Category Data for B2B Stores
  To gain insight into the products that buyers interact with, create custom reports with Google Analytics using the search and category data that Salesforce provides.
• Set Up Inventory for B2B Stores
  To integrate inventory with your store, use Omnichannel Inventory or a custom provider. Use the Commerce Setup Assistant to quickly configure default settings in Omnichannel Inventory. You can also manually configure your store to add custom integrations.
• Replace a Default Commerce Process with an Apex Class
  Use extension points to enhance or replace default Salesforce Commerce processing with Apex classes. For example, by default Salesforce Commerce uses standard Salesforce price books to determine how products are priced. If you want to use a different pricing method, you can use an Apex class for pricing instead.
• Configure What Shoppers or Buyers See When a Store Isn’t Available
  When a CDN is enabled for your B2B Commerce store, the Service Not Available page is available in Experience Builder for you to customize with your own brand and message. Shoppers and buyers see the Service Not Available page when your store is unavailable.