Languages Supported for Search Results

Which Salesforce Commerce Product Do I Have?

Search for B2B stores supports the same languages as the Salesforce platform. However, search behavior varies based on the default language set for your B2B or D2C store, the translations you define for products and categories, and the language that the customer selects for browsing. To get the best search results, make sure Translation Workbench and Data Translation are enabled, and that translations are defined for all products and languages. If you don’t define translations for all products in all languages enabled for the store, including the default language, the search returns products only when the customer searches for terms that match values in the product record detail. Search results also vary based on whether or not semantic search is enabled.

For example, consider a B2B store where the default language is Spanish. The product name on the product record page is the Spanish word for shirt, "camisa”.

A customer browsing the store selects Spanish as the language for the store. If they enter "camisa" in the search box, the product appears in the search results even if no specific Spanish translation is defined for "camisa."

Similarly, if a customer selects Korean as the language for the store but no specific Korean translation is defined for the product, entering the Spanish word "camisa" in the search returns the product in the search results.

However, if the customer selects French as the language for the store and the French translation is defined for the product, entering the Spanish word "camisa" in the search doesn’t return any results. The customer must enter the words specified in the French translation to yield results.