How Omnichannel Inventory Works

Review the typical flow when using Omnichannel Inventory with Salesforce Order Management and B2B Commerce and D2C Commerce.

Create a location graph in Omnichannel Inventory.
Add your products and locations to your Commerce store.
Add stock keeping unit (SKU) availability data from an external inventory management system, such as a WMS or ERP, to Omnichannel Inventory. The SKU is the unique identifier for all three systems (Omnichannel Inventory, store, and WMS/ERP.)
Integrate Order Management with your Commerce store.
Integrate Omnichannel Inventory with your store by adding the inventory lists based on the location graph and the inventory availability data feed.
After the integration is complete, when a shopper places an order, the store sends the data to Order Management.
Order Management communicates with Omnichannel Inventory to identify product availability and route reservations to fulfillment locations.
As locations fulfill the order, Order Management communicates with Omnichannel Inventory to adjust the corresponding reservations and inventory levels in Omnichannel Inventory.
Your external inventory management system regularly sends stock-level updates to Omnichannel Inventory, which then sends the updated availability data to the store.

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