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The Inventory Lifecycle
This example illustrates the process of setting up and maintaining a system using Omnichannel Inventory with Salesforce Order Management and B2C Commerce.
- Create the location graph in Omnichannel Inventory.
- Seed Omnichannel Inventory with initial availability data from an external inventory management system such as a WMS or ERP.
- Create the products and locations in the B2C Commerce storefront.
- Configure and enable the integration of Order Management with the storefront.
- Configure and enable the integration of Omnichannel Inventory with the storefront, including inventory lists based on the location graph and the inventory availability data feed.
- As shoppers place orders in the storefront, it sends order data to Order Management.
- Order Management communicates with Omnichannel Inventory to identify product availability and route reservations to fulfillment locations.
- As locations fulfill orders, Order Management communicates with Omnichannel Inventory to adjust the corresponding reservations and inventory levels in the Omnichannel Inventory service.
- The external inventory management system sends regular physical stock level updates to Omnichannel Inventory, which then sends updated availability data to the storefront.
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